Jada Brown
Senture
8
years of professional experience
Customer-focused professional with expertise in conflict resolution and problem-solving. Drives customer satisfaction through effective communication and adaptable service strategies. Collaborates with teams to meet dynamic needs, ensuring alignment with organizational goals and delivering reliable support.
Work History
Customer Service Representative
2 Months- Resolved customer inquiries and issues through effective communication and problem-solving skills.
- Assisted customers with account management, billing inquiries, and service changes.
- Trained new team members on procedures, tools, and best practices for customer support.
Material Handler
5 Years 1 Month- Organized warehouse inventory to optimize space and facilitate efficient retrieval.
- Monitored inventory allocation to support timely material availability and meet production deadlines.
- Verified accuracy of data entered into the system through regular checks.
- Entered data into the system to maintain accurate records and support operational integrity.
- Evaluated effectiveness of current methods used for capturing, sorting, organizing, analyzing, and presenting collected data.
Problem Resolution Specialist
8 Months- Resolved customer inquiries and issues using problem-solving techniques, improving overall service delivery.
- Tracked and documented customer interactions and resolutions, ensuring accurate case histories for reference.
Customer Service Representative
9 Months- Managed billing inquiries and account management, ensuring accuracy and resolving disputes to enhance customer satisfaction.
- Processed customer orders and returns, maintaining accurate order records.
- Managed customer databases and updated customer information.
- Coordinated outbound customer outreach campaigns to collect feedback and promote new products/services, contributing to customer engagement.
- Performed follow-up calls and emails to confirm customer satisfaction and support retention efforts.
- Utilized Microsoft Excel for data entry and reporting on customer interactions and resolutions.
Education
High School Diploma
Skills
Order Management
Team collaboration
Data entry
Communication skills
Data accuracy
Customer management
Problem-solving techniques
Data management
Critical thinking
Positive Attitude
Problem Resolution
Timeline
Customer Service Representative
Senture
06.2026 - CurrentRead More
Material Handler
Nike
10.2020 - 11.2025Read More
Problem Resolution Specialist
Amazon
06.2019 - 02.2020Read More
Customer Service Representative
AT&T
05.2018 - 02.2019Read More
Whitehaven High School
High School Diploma
Read More