Jada Adadey
Jefferson City,MO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Supervisor
Target
Columbia, MO
02.2022 - 11.2023
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Developed comprehensive training materials for new hires, ensuring consistent knowledge and skill development across the team.
- Monitored call center data to assess trends, proactively implementing solutions for identified issues.
Receptionist
Mercedez Benz
Columbia, MO
07.2019 - 09.2021
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Reduced incoming call response time by implementing an effective call routing system.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Associate of Science - Computer Science
University of Missouri - Columbia
Columbia, MO03.2027
High School Diploma -
Capital City Highschool
Jefferson City, MO05.2023
Skills
- Records Management
- Problem-Solving
- Continuous Improvement
- Account Authorizations
- Decision-Making
- Team Building and Leadership
- Time Management
- Leading Team Meetings
- Work Prioritization
- Call Monitoring
- Expertise in Sales
- Software Devlopment
- Networking and Wireless
Languages
Spanish
Professional Working
Timeline
Customer Service Supervisor
Target
02.2022 - 11.2023
Receptionist
Mercedez Benz
07.2019 - 09.2021
Associate of Science - Computer Science
University of Missouri - Columbia
High School Diploma -
Capital City Highschool