Jada Atkinson
Coral Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
02.2023 - Current
- Enforced classroom routines to keep students on schedule and operating at a consistent level
- Provided classroom instruction outlined in the teacher's lesson plans
- Educated students in various subjects to provide seamless transition during absence of head teacher
- Maintained rules of conduct that encouraged self-discipline and responsibility
- Managed high school classrooms during teacher absences
- Monitored appropriate use and care of equipment, materials and facilities
- Supervised students during recess, break times and dismissal periods to prevent injuries and fights
- Explained assignments and relayed information from the lead teacher.
Customer Service Representative
Proctor Financial Inc
11.2021 - 02.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Developed strong customer relationships to encourage repeat business
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Aftercare Counselor
Assurance of Hope
06.2021 - 10.2021
- Encouraged children to try and experience new things to expand learning experiences
- Instructed students on safe and proper use of supplies and equipment
- Created, submitted and implemented approved lesson plans and curriculum
- Observed and monitored children's play activities
- Maintained a safe play environment
- Taught children how to complete basic crafts such as paintings, drawings and decorations
- Read stories to children, facilitated discussions and tied books into learning opportunities.
Direct Care Provider
CLW Case Management
12.2020 - 05.2021
- Assisted with client personal care needs to foster independence and well-being
- Improved resident and staff engagement through group activities
- Maintained a clean and well-organized environment for client happiness and safety
- Assisted individuals in development of social skills to become integrated in the community
- Accompanied or transported clients to appointments, errands and social activities
- Enhanced patient wellbeing by supporting participation in recreational activities.
Customer Service Specialist
Telaects
11.2019 - 10.2020
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
- Documented customer correspondence in CRM to track requests, problems and solutions
- Helped customers open accounts, make deposits, update information and carry out a range of routine actions.
Camp Counselor
YMCA
02.2018 - 09.2019
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining a safe environment
- Established and built relationships with campers to ease fears in a new environment
- Helped campers build confidence and self-esteem through consistent guidance and mentoring
- Coordinated and led group activities for campers and counselors
- Tracked attendance, checking off present individuals
- Recognized and implemented safety standards to minimize incidents or accidents
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues
- Enforced rules and regulations of recreational facilities to maintain discipline and safety
- Helped participants enjoy activities while ensuring adherence to protocol.
Education
Bachelor of Science - Criminal Justice
Bethune - Cookman University
Daytona Beach, FL08.2021
High School Diploma -
Coral Glades High School
Coral Springs, FL06.2017
Skills
- Lesson Planning
- Activity Planning
- Behavior Management
- Creative Problem Solving
- Classroom Management
- Verbal and Written Communication
- Safety Awareness
- Relationship Building and Management
- Group and Individual Instruction
- Group Instruction
- Positive Reinforcement
- Activity management
Awards
- Substitute teaching certification
- CPR and First Aid Certified
Timeline
Substitute Teacher
Kelly Educational Services
02.2023 - Current
Customer Service Representative
Proctor Financial Inc
11.2021 - 02.2023
Aftercare Counselor
Assurance of Hope
06.2021 - 10.2021
Direct Care Provider
CLW Case Management
12.2020 - 05.2021
Customer Service Specialist
Telaects
11.2019 - 10.2020
Camp Counselor
YMCA
02.2018 - 09.2019
Bachelor of Science - Criminal Justice
Bethune - Cookman University
High School Diploma -
Coral Glades High School