Summary
Overview
Work History
Education
Skills
Certification
Refrences
Timeline
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Jada Banks

Greer,SC

Summary

Dynamic fine dining server with a proven track record at Balsam Mountain Preserve, recognized for exceptional customer service and wine knowledge. Excelled in menu memorization and multitasking, ensuring a seamless dining experience. Achieved high guest satisfaction through attentive service and effective upselling techniques, contributing to a thriving team environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Fine Dining Server

Balsam Mountain Preserve
Sylva, NC
11.2016 - 05.2020
  • Conducted pre-shift meetings with the chef to review daily specials and menu changes.
  • Collaborated within a dynamic team to ensure exceptional guest service.
  • Retained full awareness of more than 20 dishes, encompassing every aspect from components to culinary processes.
  • Recommended wine selections to elevate guest experience.
  • Executed effective time management for consistent on-time task delivery.
  • Ensured attentive oversight of dining experience, providing timely billing.

Beverage Server

Harrah's Casino
Cherokee, NC
06.2019 - 05.2020
  • Provided efficient and polished customer experiences to high-profile guests.
  • Excelled in maintaining productivity under high demand conditions.
  • Recognized as Employee of the Year in the beverage department for exceptional dedication and performance.

Education

Bachelor of Science - Psychology

Western Carolina University
Cullowhee, NC
05-2019

Skills

  • Table setting
  • Wine knowledge
  • Menu memorization
  • Order Accuracy
  • Multitasking
  • Time management
  • Exceptional customer service
  • Team collaboration
  • Attention to detail
  • Upselling techniques

Certification

  • South Carolina Responsible Server Training Certificate

Refrences

Garret Beasley

Food and Beverage Manager at Balsam Mountain Preserve 

828-631-1042

Timeline

Beverage Server

Harrah's Casino
06.2019 - 05.2020

Fine Dining Server

Balsam Mountain Preserve
11.2016 - 05.2020

Bachelor of Science - Psychology

Western Carolina University

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Jada Banks