Jada Brookins
Charlotte,NC
Summary
Detail-oriented individual with exceptional communication and project management skills, holding a Bachelor of Arts in Communication. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive issue identification and resolution, optimizing processes, and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, quickly adapting to new environments. Eager to contribute to team success and further develop professional skills, bringing a positive attitude and commitment to continuous learning and growth.
Overview
8
8
years of professional experience
Work History
Sales Associate
Michael Kors
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
Cashier
AMC
06.2019 - 03.2021
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Cleaning movie theaters and sanitizing all areas of the bathrooms.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Game Associate
Carowinds
05.2016 - 08.2017
- Provided comprehensive support during tournaments, overseeing registration, scorekeeping, and award distribution processes.
- Built lasting relationships with regular customers through personalized recommendations based on their gaming preferences and playing styles.
- Maintained a clean and organized gaming environment for optimal gameplay and customer enjoyment.
- Collaborated with team members to plan and execute engaging gaming events, attracting new players and fostering community involvement.
- Optimized store layout showcasing popular titles in prominent locations, resulting in increased visibility leading to higher sales figures.
- Trained new Games Associates on company policies, procedures, and best practices for superior customer service delivery.
Education
Bachelors of Arts in Communication - Mass Communication
Johnson C. Smith University
Charlotte, NC05.2024
High School Diploma -
South Mecklenburg High School
Charlotte, NC06.2020
Skills
- Problem-Solving
- Organization and Time Management
- Problem Resolution
- Computer Skills
- Multitasking
- Organizational abilities
- Video Editing Capabilities
- Artificial intelligence understanding
- Photo editing
- Video Editing
- Photography Equipment Maintenance
- Persuasive Speaking
- Clear Articulation
Timeline
Sales Associate
Michael Kors
06.2022 - Current
Cashier
AMC
06.2019 - 03.2021
Game Associate
Carowinds
05.2016 - 08.2017
Bachelors of Arts in Communication - Mass Communication
Johnson C. Smith University
High School Diploma -
South Mecklenburg High School