Jada Burns
Columbus,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
3
3
years of professional experience
Work History
Sales Support Agent
Blue Cross Blue Shield of TN
Chattanooga, TN
01.2024 - Current
- Provided customer service to clients by responding to inquiries, resolving complaints, and assisting with product information.
- Managed incoming calls from customers regarding products or services offered by the company.
- Conducted research on potential customers to identify their needs and interests.
- Analyzed customer feedback to identify areas of improvement within the organization's sales process.
CSR, Sales
Resultscx
Mobile, AL
09.2023 - 12.2023
- Maintained records of customer interactions, transactions, comments and complaints.
- Followed up with customers to ensure their satisfaction with products or services they received.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
School Activity Leader
Columbus Parks and Recreation
Columbus, GA
09.2021 - 05.2023
- Developed and managed a variety of school-wide activities and programs.
- Organized student participation in extracurricular events such as field trips, sports tournaments, festivals, and fundraisers.
- Monitored the progress of students participating in school activities and provided feedback on their performance.
- Assisted in developing strategies for improving student engagement in school activities.
- Supervised after-school clubs and organized special projects for students who demonstrated interest in certain areas of study.
- Collaborated with other activity leaders to create new ways to engage students in school-related activities.
- Mentored younger students interested in joining specific clubs or teams related to school activities.
Education
Associate of Science - Medical Assisting
Columbus Technical College
Columbus, GA08-2025
Associate Degree in Nursing - CNA
Columbus Technical College
Columbus, GA12-2021
High School Diploma -
Kendrick High School
Columbus, GA05-2021
Skills
- Sales strategy development
- Effective Communication
- Team building
- Customer Engagement
- Customer Satisfaction
- Time management abilities
- Professionalism
- Team Leadership
- Active Listening
Timeline
Sales Support Agent
Blue Cross Blue Shield of TN
01.2024 - Current
CSR, Sales
Resultscx
09.2023 - 12.2023
School Activity Leader
Columbus Parks and Recreation
09.2021 - 05.2023
Associate of Science - Medical Assisting
Columbus Technical College
Associate Degree in Nursing - CNA
Columbus Technical College
High School Diploma -
Kendrick High School