Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Jada Cruz

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Shift Leader

Parthenon Gyros
06.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Student Supervisor

Wisconsin Union
08.2021 - 05.2025
  • Mentored new student supervisors, sharing best practices and providing guidance for success in the role.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Organized implementation of new banners, displays, and menus.

Education

Bachelor of Arts - International Studies

University of Wisconsin, Madison
Madison, WI
05-2025

Skills

  • Team leadership
  • Problem-solving
  • Customer service focus
  • Strong verbal and written communication
  • Inventory counts
  • Sales and upselling
  • Policy enforcement
  • Teamwork and collaboration
  • Multitasking Abilities
  • Business operations knowledge
  • International Markets
  • International trade

Activities

  • Member of The Vault - attended many business-related workshops and events with a focus on the fashion industry; networked with students and industry leaders
  • TedxUW Madison - viewed and networked with over 10 different leaders from various industries including healthcare, AI, sales, and marketing

Timeline

Student Supervisor

Wisconsin Union
08.2021 - 05.2025

Shift Leader

Parthenon Gyros
06.2021 - Current

Bachelor of Arts - International Studies

University of Wisconsin, Madison

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Jada Cruz