Jada dacunha
Colonia,NJ
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Experienced in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace while utilizing good communication skills to collaborate with team members and create welcoming atmosphere. Reliable with positive attitude and consistently ensuring positive dining experience for all guests/customers.
Overview
4
4
years of professional experience
Work History
Server
TopGolf
11.2021 - Current
- Used multitasking skills while servicing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly.
- Worked with POS system to place orders and manage bills
- Worked with team members during busy shifts for efficient workflow.
- Kept up with fast-paced environments, ensuring timely delivery of orders.
- Adapted to diverse customer needs, providing personalized service for guests.
- Maintained menu knowledge to properly answer questions regarding menu items, ingredients and cooking methods.
- Helped customers with dietary restrictions and allergies have a smooth dining experience.
- Increased sales by upselling higher-end products to customers.
Caddie
TopGolf
11.2021 - Current
- Delivered drinks to guests promptly.
- Monitored beverage inventory and restocking when necessary.
- Cleared empty glasses from tables and bar areas during busy periods.
- Maintained cleanliness of the bar area, assisting with restocking and organizing supplies.
- Assisted bartenders in preparing garnishes and glassware for cocktails
- Collected trash, wiped up spills, and cleaned drink trays to maintain fresh and clean areas.
Guest Services Associate
TopGolf
11.2021 - Current
- Greeted customers, offered assistance, and answered any questions guests had.
- Assisted guests with special requests to ensure a helpful and personalized experience.
- Resolved guest issues regarding reservations.
- Trained new Guest Services Associates.
- Helped guests over the phone by directing to appropriate departments or providing information as needed.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases and locate merchandise items.
- Restocked and organized merchandise.
Food Runner
TopGolf
11.2021 - Current
- Maintained good communication with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Delivered food orders quickly to tables.
- Assisted servers in attending to guests needs, such as supplying guests with extra silverware, condiments, etc.
- Helped maintain clean and organized dining areas by clearing empty dishes out of the guests way.
Grocery Clerk
Foodtown
10.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Cleaned, organized, stocked and maintained store aisles.
- Removed trash, swept, and mopped floors.
- Retrieved items for customers and verified prices.
- Performed cash, card, and check transactions to complete customer purchases.
- Balanced cash drawer at the end of each shift.
Pharmacy Cashier
Colonia Pharmacy
06.2020 - 08.2020
- Answered phone calls regarding prescriptions.
- Managed inventory levels by counting and restocking shelves as needed.
- Registered customer purchases, collected cash and distributed change, processed returns, refunds and exchanges.
- Trained new employees on cashier procedures,
- Balanced cash drawer at the end of each shift.
Education
High School Diploma -
Colonia High School
Colonia, NJ06-2022
Skills
- Strong Work Ethic
- Good customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- Suggestive Selling
- Team member support
- Good Communication
- Teamwork and Collaboration
Timeline
Server
TopGolf
11.2021 - Current
Caddie
TopGolf
11.2021 - Current
Guest Services Associate
TopGolf
11.2021 - Current
Food Runner
TopGolf
11.2021 - Current
Grocery Clerk
Foodtown
10.2020 - 03.2021
Pharmacy Cashier
Colonia Pharmacy
06.2020 - 08.2020
High School Diploma -
Colonia High School
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