Jada Dent
Night Auditor
Houston
Summary
Detail-oriented Night Auditor with hands-on experience in hospitality operations, and a proven track record at Blossom Hotel Houston, enhancing guest satisfaction and streamlining operations. Excelled in financial reconciliation and guest services, boosting Trip Advisor ratings by 20%. Proven ability to manage overnight audits, maintain accurate records, and troubleshoot technical issues to enhance guest satisfaction and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Night Auditor
Blossom Hotel Houston
12.2023 - 09.2024
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Improved Trip Advisor ratings by 20% through consistent delivery of excellent guest service.
- Diagnosed and resolved hardware and software issues, including printer troubleshooting and repair, ensuring optimal performance and minimizing downtime.
Front Desk Agent
Holiday Inn
12.2022 - 05.2023
- Increased customer loyalty with exceptional communication skills and personalized service.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Fostered collaboration with cross-functional teams (including sales, marketing, and housekeeping) to enhance operational effectiveness, improve service delivery, and ensure a seamless guest experience
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
Associate of Science - Information And Computer Systems
Houston Community College
Houston, TX 05.2001 -
Skills
Guest services
Teamwork and collaboration
Financial Reconciliation
Property Management Software (PMS)
Guest Relations
Conflict Resolution
Data Accuracy
Technical Troubleshooting
Report Generation
Organizational Skills
Certification
CompTIA A+
Timeline
CompTIA A+
12-2024
Night Auditor
Blossom Hotel Houston
12.2023 - 09.2024
Front Desk Agent
Holiday Inn
12.2022 - 05.2023
Associate of Science - Information And Computer Systems
Houston Community College
05.2001 -
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