JADA DORSEY
Baton Rouge,LA
Summary
Highly organized and detail-oriented professional with a strong background in customer service. Skilled in answering questions, providing information, and resolving concerns. Excellent communication, organizational, and multitasking ability.
Overview
4
4
years of professional experience
Work History
Clinical Service Representative
Our Lady Of The Lake Hospital
01.2023 - Current
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues.
- Participated in ongoing professional development opportunities to stay current on best practices in healthcare delivery.
- Maintained accurate medical records for better decision-making and optimal patient outcomes.
- Coordinated special events such as health fairs or community outreach initiatives, raising awareness about important health issues and promoting the organization''s mission.
Customer Service Representative
HGS - Hinduja Global Solutions
01.2022 - 01.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Representative
Cox Communications
01.2021 - 01.2022
- Took calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us. Negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course). Used our customer database to tailor solutions and help customers understand their billing.
Education
Medical Billing & Coding - Billing & Coding
Medical Training College
Baton Rouge, LAHigh School Diploma - undefined
Livonia High School
Livonia, LA05.2021
Skills
- Time- Management
- Communication
- Multitasking
- Accounting
- Customers Service
- Teamwork
- Client Support
- Aptitude
- Organizational Skills
- Data Entry
- Leadership
Timeline
Clinical Service Representative
Our Lady Of The Lake Hospital
01.2023 - Current
Customer Service Representative
HGS - Hinduja Global Solutions
01.2022 - 01.2023
Customer Service Representative
Cox Communications
01.2021 - 01.2022
High School Diploma - undefined
Livonia High School
Medical Billing & Coding - Billing & Coding
Medical Training College
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