Nova Cooper
Baton Rouge,LA
Summary
Experienced with patient interaction and support, ensuring smooth clinical experience. Utilizes problem-solving and coordination skills to address patient needs efficiently. Track record of maintaining accurate records and fostering clear communication within healthcare teams.
Overview
22
22
years of professional experience
Work History
Clinical Service Representative
Franciscan Missionaries Our Lady Health Systems
Baton Rouge, LA
04.2018 - Current
- Enhanced patient satisfaction by providing exceptional clinical service and addressing individual needs.
- Delivered high-quality customer service by promptly addressing inquiries from patients, families, and healthcare providers.
- Facilitated seamless communication between patients, healthcare providers, and administrative staff by maintaining organized documentation of patient interactions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Dietary Cook
Franciscan Missionaries Our Lady Health Systems
Baton Rouge, LA
12.2014 - 04.2018
- Maintained a clean and sanitary work environment, adhering to health department regulations and safety protocols.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
Call Center Customer Service Representative
Comcast Cable Company
Ridgeland, MS
02.2007 - 11.2011
- Managed a high volume of calls and very heavy data entry daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues when needed to.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contributed to sales growth by upselling products and services based on individual customer requirements
Customer Service Representative- Call Center
Chase Education Finance / CFS Suntech
Jackson, MS
02.2004 - 01.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
PBX Operator
West Jefferson Hospital
Harvey, LA
04.2003 - 12.2003
- Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Trained and mentored new PBX operations employees.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Streamlined call processing time with the effective usage of PBX software and hardware systems.
- Supported company operations by managing multiple phone lines simultaneously, prioritizing urgent matters as needed.
Education
Diploma - Accounting And Finance
University of Pheonix
ONLINEKaplan University - IT Major
Kaplan University
01.2008
Dillard University - Business Administration And Management
Dillard University
NO, LA01.1988
High School Diploma - Required Courses
Riverdale High School
Kenner, LA05-1986
Skills
- Time management
- Multitasking proficiency
- HIPAA compliance
- Team collaboration strength
- Effective communication
- Data entry efficiency
- Conflict resolution techniques
- Professionalism and discretion
- Medical terminology proficiency
- Customer service
- Clinical documentation
- Inventory management
Microsoft Office Suite
10 key
Timeline
Clinical Service Representative
Franciscan Missionaries Our Lady Health Systems
04.2018 - Current
Dietary Cook
Franciscan Missionaries Our Lady Health Systems
12.2014 - 04.2018
Call Center Customer Service Representative
Comcast Cable Company
02.2007 - 11.2011
Customer Service Representative- Call Center
Chase Education Finance / CFS Suntech
02.2004 - 01.2007
PBX Operator
West Jefferson Hospital
04.2003 - 12.2003
Kaplan University - IT Major
Kaplan University
Diploma - Accounting And Finance
University of Pheonix
Dillard University - Business Administration And Management
Dillard University
High School Diploma - Required Courses
Riverdale High School