Stephanie Stevens
Ocala
Summary
Dynamic Clinical Service Representative with a proven track record at the University of Florida, College of Medicine. Expert in patient care coordination and HIPAA compliance, enhancing patient satisfaction through exceptional service. Skilled in insurance verification and appointment scheduling, fostering collaboration across multidisciplinary teams to optimize operational efficiency and improve outcomes.
Overview
31
31
years of professional experience
Work History
Clinical Service Representative
University of Florida, College of Medicine
01.2008 - Current
- Participated in ongoing professional development opportunities to stay current on best practices.
- Attended and ran a clinical practice with clinical providers to provide excellent patient care and schedule surgery.
- Highly involved with obtaining surgical authorizations and scheduling surgery as well as all associated appointments with Bariatric and General Surgery patients.
- Assists with new patient referrals and insurance benefits for specific diagnosis and procedures.
- Enhanced patient satisfaction by providing exceptional clinical service and addressing individual needs.
- Delivered high-quality customer service by promptly addressing inquiries from patients, families, and healthcare providers.
- Maintained accurate medical records for better decision-making and optimal patient outcomes.
- Ensured strict adherence to confidentiality protocols, safeguarding sensitive patient information at all times.
- Supported the coordination of multidisciplinary care teams to ensure comprehensive care for complex cases.
- Developed educational material and implementated usage of new material.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for coordinators as needed.
Senior Medical Secretary
University of Florida, College of Medicine
08.1994 - 01.2008
- Facilitated patient flow in the clinic by coordinating appointments and scheduling surgery with the Epilepsy and Pituitary clinic.
- Streamlined office operations for increased efficiency, organizing medical records and maintaining patient confidentiality.
- Improved interdepartmental communication by serving as a liaison between physicians, nurses, and other healthcare professionals.
- Answered telephone calls, greeted and interacted with patients to provide office information, answer questions, and scheduled appointments as needed.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
Education
High School Diploma -
Newberry High School
Newberry, Fl08.1991
Skills
- Time management
- Multitasking proficiency
- HIPAA compliance
- Team collaboration strength
- Patient care coordination
- Insurance verification
- Appointment scheduling expertise
- Effective communication
Timeline
Clinical Service Representative
University of Florida, College of Medicine
01.2008 - Current
Senior Medical Secretary
University of Florida, College of Medicine
08.1994 - 01.2008
High School Diploma -
Newberry High School
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