Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jada Dupy

Wood River ,Il

Summary

Dynamic and dedicated professional with a proven track record at Ulta, excelling in customer service and issue resolution. Known for enhancing customer satisfaction through personalized assistance and efficient cash handling. Strong work ethic and integrity drive successful collaboration with team members to achieve sales targets and foster brand loyalty.

I have worked within the customer service industry since I was 15 and I provide exceptional service and build amazing bonds.

I have also grown up around cats my whole life and I frequent many cat cafes! I absolutely adore being around cats and I’d love to bring more love and attention to your amazing kitties!

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier/beauty Advisor

Ulta
06.2024 - Current
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Increased sales of promotional items by informing customers about current offers.
  • Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.

Cashier/cleaner

NCG Theater
02.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Helped keep my station and theaters clean and maintained
  • Cleaned bathrooms

Receptionist

Marcie and Co(hair Dresser)
04.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Education

Associate In Arts - International Business

Lewis And Clark Community College
Godfrey, IL

East Alton Wood River High School
Wood River, IL
05.2024

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Customer relations
  • Refunds and exchanges
  • Issue resolution

Certification

Food service certification

Timeline

Cashier/beauty Advisor

Ulta
06.2024 - Current

Cashier/cleaner

NCG Theater
02.2023 - 06.2023

Receptionist

Marcie and Co(hair Dresser)
04.2021 - 04.2022

Associate In Arts - International Business

Lewis And Clark Community College

East Alton Wood River High School

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