Summary
Overview
Work History
Education
Skills
Websites
Certification
Honors Awards
Timeline
Generic

Jada Ellis

Prattville,United States

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level area supervisor position. Ready to help team achieve company goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Area Supervisor

Ross Dress For Less
09.2023 - Current
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Reduced wait times for customers by effectively managing call queues and prioritizing urgent issues.
  • Built strong relationships with key clients, fostering loyalty through attentive service and personalized support options.
  • Promoted a positive work culture by recognizing individual achievements and encouraging collaboration among team members.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.

Sales Floor Supervisor

Burlington Stores, Inc.
06.2023 - 09.2023
  • I increased customer loyalty, by providing the benefits of the Burlington Reward/Loyalty Program to each and every customer
  • I was also a part of a small team that handled the day-to-day money operations in the store.
  • I also had to Count the Safe to ensure it is at the correct amount at the time of opening/closing, or shift change.
  • Verify and or make store deposits.
  • Greet customers as they enter the store.
  • Report any form of theft in the system.
  • Complete MOD Checklist and Cashier Observations.
  • Walk the store to ensure it is recovered.
  • Received a certificate of appreciation for making a difference in the store.
  • Enhanced customer satisfaction with personalized service and prompt issue resolution.
  • Supervised daily operations on the sales floor, ensuring timely completion of tasks and meeting operational standards.
  • Helped get markdowns to 100%
  • Work with front cashiers to ensure we keep it organized and get customers out in a timely manner.
  • Resolved escalated customer complaints professionally while maintaining company reputation.

Cashier

Ross Stores, Inc.
08.2020 - 06.2023
  • Greet Customers
  • Give discounts on damaged or slightly damaged items
  • Drove Markdown sales to 90-100% each week
  • Engage in conversations with customers
  • Organize clothes on the sales floor
  • Sort, organize and reticket clothes/items.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

No Degree -

H. Councill Trenholm State Community College
Montgomery, AL

High School Diploma -

George Washington Carver High School
Montgomery, AL
05.2016

Skills

  • Customer Service
  • Sales Management
  • MOD
  • Markdown Management
  • Cash Reconciliation
  • Cashiering
  • Problem Solving
  • Employee Engagement
  • Team Management
  • Decision Making
  • Staff Training
  • Cash Drawer Reconciliation

Certification

Certified Phlebotomy Technician (CPT)

Honors Awards

Certificate of Appreciation - Burlington Stores, Inc., 08/01/23, I received this award for making a difference in the store.

Timeline

Area Supervisor

Ross Dress For Less
09.2023 - Current

Sales Floor Supervisor

Burlington Stores, Inc.
06.2023 - 09.2023

Cashier

Ross Stores, Inc.
08.2020 - 06.2023

No Degree -

H. Councill Trenholm State Community College

High School Diploma -

George Washington Carver High School

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Jada Ellis