Jada Evans
Mount Vernon,NY
Summary
Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. I am very punctual, acquire great people and problem-solving skills, and I'm a very fast & efficient learner. I am committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Currently looking for entry level positions in my field or any other field to gain more experience and expertise.
Overview
5
5
years of professional experience
Work History
Home and Furnishing Sales
Raymour and Flanigan
02.2024 - 06.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Interacted professionally with peers and management from sales, customer care, operations, and other departments.
- Processed transactions of the product in store, as well as entering correct information for special order items, and online transactions.
- Assisted customers with completing their credit applications for financing approval for monthly payments.
- Informed customers of the details of the product they were interested in.
- Used technology resources as well as knowledge on product to assist customers in locating and selecting home furnishings that meet the customer needs.
- Kept in contact with customers to make sure they are satisfied, and kept track of what they werelooking for based on new product coming in if they didn't find anything on their first visit
- Helped customers get assistance with whatever issues they had with their product if any problems arise.
Seasonal Sales Associate
Pandora Jewelry
06.2022 - 08.2023
- Checked sister stores and online options to locate items for customers
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales, and process returns
- Adapted to changing priorities and unexpected situations
- Rotated stock using clearance breakdowns and special sales promotions
- Assisted customers with sales and service needs
- Processed payments quickly and made accurate change to keep customer flow moving
- Mastered calm demeanor and managed issues professionally and according to company standards
- Participated in consistent service to develop customer base
- Demonstrated selling experience in fast-paced, service-oriented retail setting.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Restaurant Team Member
Chipotle Mexican Grill
07.2019 - 08.2019
- Graciously handled conflicts and resolved customer problems.
- Restocked stations for servers, hosts, and kitchen staff.
- Kept restaurant clean for guests and to match health code standards
- Followed safety, sanitization, and food handling guidelines
- Delivered food and beverages promptly to customers
- Memorized menu additions, changes, and limited offerings
- Kept food service and preparation areas clean.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Greeted guests pleasantly and answered menu questions.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
Education
Bachelor of Science in Criminology -
SUNY Buffalo State College
Buffalo, NY12.2023
Skills
- Customer Service
- Computer Proficiency
- Organizational skills
- Communication skills
- Cash Handling
- Restaurant Experience
- Hospitality
- Sales
- Computer skills
- Conflict management
- Microsoft Office
- Microsoft Word
- Microsoft Outlook
- Microsoft Powerpoint
- Office Experience
- Problem-solving abilities
- Active Listening
- Scheduling
Assessments
- Work motivation, Proficient, 05/01/22, Level of motivation and discipline applied toward work
- Retail customer service, Proficient, 01/01/22, Responding to customer situations in a retail setting
- Work style: Reliability, Proficient, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work
Timeline
Home and Furnishing Sales
Raymour and Flanigan
02.2024 - 06.2024
Seasonal Sales Associate
Pandora Jewelry
06.2022 - 08.2023
Restaurant Team Member
Chipotle Mexican Grill
07.2019 - 08.2019
Bachelor of Science in Criminology -
SUNY Buffalo State College