Jada Harris
Miami
Summary
Dynamic customer service professional with a proven track record at RXO, adept at resolving client issues and enhancing satisfaction. Skilled in customer service documentation and active listening, I excelled in coordinating timely deliveries and managing customer complaints, consistently achieving positive feedback and outcomes.
Overview
3
3
years of professional experience
Work History
Customer Service
RXO
01.2023 - 09.2024
- Provided exceptional customer service, resolving client issues promptly and professionally.
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Communicated with drivers and customers to coordinate timely delivery of goods and materials.
Customer Service Associate
Lowes Home Improvment
08.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
Home Depot
10.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Cyber Security
Miami Dade College
Miami, FL05-2026
Skills
- Customer service documentation
- Filing management
- Data entry proficiency
- Active listening
- Dispatch software
- Freight rate negotiation
Timeline
Customer Service
RXO
01.2023 - 09.2024
Customer Service Associate
Lowes Home Improvment
08.2022 - 01.2023
Sales Associate
Home Depot
10.2021 - 07.2022
No Degree - Cyber Security
Miami Dade College
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