Jada Hart
Bayview Physicians Group
NORFOLK,VA
7
years of professional experience
Detail-oriented professional with extensive experience in retail and administrative support. Known for strong problem-solving abilities and effective communication, ensuring streamlined operations and exceptional customer interactions.
Work History
Sales Associate
4 Months- Delivered personalized customer service by guiding customers in product selection, sizing, and purchase decisions.
- Maintain an organized and visually appealing sales floor by restocking merchandise and maintaining product display.
- Assist customers in the fitting rooms, including organizing merchandise and maintaining a clean, organized environment.
- Successfully process cash and credit card transactions accurately.
- Resolve customer questions and concerns professionally while keeping a positive shopping experience.
Medical Administrative Assistant
2 Years 5 Months- Manage and coordinate daily administrative operations including appointment scheduling, patient check-in/out, and coordination of front desk workflow in a high-volume environment.
- Verified insurance coverage, reviewed EOBs, and assisted patients with billing inquiries and claims to ensure accurate billing processes.
- Process copayments and assist with payment processing and documentation.
- Organized and maintained electronic and paper filing systems to ensure accurate and accessible patient records for efficient retrieval.
- Answered and directed high-volume multi-line phone calls, providing information and resolving inquiries to enhance patient communication.
- Communicate effectively with providers and clinical staff to coordinate patient care.
- Review patient information for accuracy, completeness, and compliance with HIPAA standards.
- Assist with administrative duties including scanning, faxing, and data entry.
- Receive, sort, and distribute incoming mail and prepare outgoing mail for postal pickup.
Assistant Store Manager
4 Years 6 Months- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff in operational procedures and customer service excellence.
- Developed employee schedules to align with peak business hours and staffing needs.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Resolved customer complaints through effective communication, maintaining high service standards.
Education
High School Diploma
Skills
Sales strategy
Customer service
Multitasking
Time management
Problem-solving skills
Teamwork and collaboration
Listening skills
Excellent people skills
Timeline
Sales Associate
Tommy Hilfiger
06.2026 - CurrentRead More
Medical Administrative Assistant
Bayview Physicians Group
05.2024 - CurrentRead More
Assistant Store Manager
Jersey Mike's Subs
11.2019 - 05.2024Read More
Western Branch High School
High School Diploma
Read More