Jada Hawk
Evansville,IN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
3
3
years of professional experience
Work History
Account Representative
Total Quality Logistics
01.2023 - 01.2024
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Managed portfolios of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Implemented customized account plans to meet individual client needs.
General Merchandiser
Target
08.2022 - 01.2023
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations tailored to individual needs.
- Maintained safe shopping environment by adhering to company guidelines regarding cleanliness, health, and safety standards.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and exceeding expectations whenever possible.
Salesperson
Metro Kia Of Madison
05.2021 - 07.2022
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
Education
High School Diploma -
East High School
Madison, WI06.2020
Skills
- Customer Engagement
- CRM proficiency
- Customer Relationship Management
- Account Management
- Sales proficiency
- Sales expertise
- Bilingual - Spanish/ English
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Account Representative
Total Quality Logistics
01.2023 - 01.2024
General Merchandiser
Target
08.2022 - 01.2023
Salesperson
Metro Kia Of Madison
05.2021 - 07.2022
High School Diploma -
East High School