Jada Henry
Hagerstown,Maryland
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
5
5
years of professional experience
Work History
Retail Store Associate
CVS Pharmacy
04.2023 - Current
- Increased sales by providing exceptional customer service and product knowledge.
- Reduced inventory loss through accurate stock management and adherence to store policies.
- Assisted with visual merchandising efforts throughout the store as needed, creating eye-catching displays that encouraged browsing behavior from shoppers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Sandwich Artisan
Wegmans Food Market
12.2022 - 03.2023
- Enhanced customer satisfaction by crafting high-quality sandwiches according to specific preferences and dietary needs.
- Streamlined sandwich-making process for increased efficiency, ensuring timely service during peak hours.
- Provided exceptional customer service, addressing questions and concerns with patience and professionalism.
- Operated manual and electric appliances to peel, slice, and trim food.
- Executed sandwich artistry duties with very low occurrence of errors.
- Prepared and presented food in compliance with health and safety guidelines.
Store Associate
Burlington
10.2022 - 12.2022
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
Crew Member
McDonald’s
05.2022 - 11.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Intern
COK Sodality Co-operative Credit Union
07.2019 - 08.2019
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Arts - International Relations
Community College of Baltimore County
Baltimore, Maryland05.2024
Certificate - GCSE in Law
The Pre-University School
Kingston, Jamaica06.2021
High School Diploma -
Holy Childhood High School
Kingston, Jamaica06.2020
Skills
- Time Management
- Interpersonal skills
- Critical Thinking
- Merchandise Display
- Customer Engagement
- Retail Merchandising
- Product knowledge expertise
Awards Acknowledgements
Grade level 2 in Mathematics, Grade level 2 in History, Grade level 2 in Office Administration, Grade level 3 in English Language, Grade level 3 in English Literature, Grade level 3 in Geography, Grade level 3 in Textiles, Clothing and Fashion, Grade level 2 in Law, Grade level 2 in Sociology, Grade level 4 in Communication Studies, Level 2 Award in Customer Service
Timeline
Retail Store Associate
CVS Pharmacy
04.2023 - Current
Sandwich Artisan
Wegmans Food Market
12.2022 - 03.2023
Store Associate
Burlington
10.2022 - 12.2022
Crew Member
McDonald’s
05.2022 - 11.2022
Intern
COK Sodality Co-operative Credit Union
07.2019 - 08.2019
Bachelor of Arts - International Relations
Community College of Baltimore County
Certificate - GCSE in Law
The Pre-University School
High School Diploma -
Holy Childhood High School