Jada Jones
Owings Mills,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Receptionist
Certified Car Care
01.2024 - Current
- Greet and welcome 30+ visitors in a professional and courteous manner, ensuring a positive first impression.
- Answer incoming calls, route them to the appropriate personnel, and take messages when necessary.
- Assist with scheduling appointments and maintaining the calendar for the office.
- Perform administrative tasks such as filing, data entry, and document preparation as needed.
- Provide information about the organization’s services and assist clients with inquiries.
- Demonstrated strong organizational and time management skills while managing multiple tasks.
Receptionist
Hand and Stone Spa
05.2023 - 10.2023
- Greeted clients warmly, fostering a welcoming environment.
- Scheduled appointments efficiently using the spa's booking system.
- Managed phone inquiries and provided service information.
- Processed payments accurately and maintained a balanced register.
- Organized reception area and managed retail inventory.
- Coordinated with team members to enhance client satisfaction.
- Educated clients on services and promote new treatments.
Stylist Assistant
Trends and Tresses Hair Salon
01.2019 - 05.2023
- Supported stylists by preparing clients and maintaining salon cleanliness.
- Prepared shampoos and products and organized shampooing area.
- Assisted with shampooing, conditioning, and blow-drying hair.
- Maintained client treatment records
- Managed inventory of styling products and tools.
- Provided exceptional customer service to ensure client satisfaction.
- Stayed updated on the latest trends and techniques in hair care.
Education
Cosmetology License -
Carroll County Career and Technology Center
06.2018
High School Diploma -
Westminster High School
06.2018
Skills
- Strong communication and interpersonal skills, with a focus on customer service
- Proficiency in using office software
- Excellent organizational skills with the ability to multitask and prioritize effectively
- Attention to detail and a commitment to accuracy in all tasks
- Strong listening Skills giving full attention to the needs, thoughts and questions of clients
- Effectively collaborates with team to ensure smooth and efficient operations
References
Available upon requests.
Timeline
Receptionist
Certified Car Care
01.2024 - Current
Receptionist
Hand and Stone Spa
05.2023 - 10.2023
Stylist Assistant
Trends and Tresses Hair Salon
01.2019 - 05.2023
Cosmetology License -
Carroll County Career and Technology Center
High School Diploma -
Westminster High School
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