Jada LePretre
Mermentau,LA
Summary
Dynamic and reliable professional with extensive customer service experience at Lauberge Casino. Proven ability to enhance guest satisfaction through personalized service and effective complaint resolution. Skilled in managing large groups while maintaining composure under pressure, ensuring timely and accurate drink delivery. Committed to fostering loyalty and creating memorable experiences.
Overview
10
10
years of professional experience
Work History
Cocktail Server
Lauberge Casino
06.2017 - 05.2024
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
Office Assistant
Persons Insurance
01.2016 - 05.2017
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
Office Assistant
Rice Oustalet, Law Firm
04.2014 - 01.2015
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
Hathaway High
Jennings, LASkills
- Customer service
- Handling large groups
- Alcohol awareness
- Reliability and punctuality
- Stress tolerance
- Complaint resolution
Timeline
Cocktail Server
Lauberge Casino
06.2017 - 05.2024
Office Assistant
Persons Insurance
01.2016 - 05.2017
Office Assistant
Rice Oustalet, Law Firm
04.2014 - 01.2015
Hathaway High
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