Jada Mahan
Huntsville,AL
Summary
Engaging worker committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards.
Overview
5
5
years of professional experience
Work History
Server
Waffle House
Huntsville, AL
11.2023 - 06.2024
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
Dishwasher
Rhythm on Monroe
Huntsville, AL
01.2023 - 07.2023
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Implemented standard sanitation practices to sanitize surfaces after every use.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Inspected all returned dishes for cleanliness before restocking them on shelves.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Monitored and maintained appropriate levels of cleaning supplies for dishwashing.
- Swept and mopped floors in the kitchen area at regular intervals throughout shift.
- Fostered a positive work environment through cooperation and support in task execution.
- Hand-washed items unsuitable for machine washing.
Sales Representative
Metro by T-Mobile
Huntsville, AL
05.2022 - 01.2023
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
- Developed key customer relationships to increase sales.
- Implemented tailored sales strategies resulting in successful service selling and upselling to both new and existing clients.
- Organized store by returning merchandise to proper areas and restocked displays.
- Oversaw the start and end of store operations.
- Offered customer support by addressing inquiries about store and merchandise, while also directing customers towards their preferred items.
- Maintained a high level of professionalism when dealing with difficult customers.
Sales Associate
ABC Toys
Huntsville, AL
08.2019 - 09.2022
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Engaged customers in friendly, professional dialogue to determine needs.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Courtesy Clerk
Kroger
Huntsville, AL
09.2021 - 01.2022
- Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
- Provided excellent customer service by answering questions and addressing concerns.
- Greeted customers and provided assistance in locating items.
- Worked as part of a team to meet daily goals for stocking shelves, cleaning.
- Supervised return of exchanged or unwanted items to correct shelf locations and organized display arrangements.
- Followed best practices for bagging items in reusable, plastic and paper bags.
- Packaged or bagged purchases and assisted customers with in-vehicle loading.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Established good working relationships with other departments to promote smooth flow of products and services throughout store.
Education
GED -
J.F. Drake State Community And Technical College
Huntsville, AL12-2022
Skills
- Store Opening and Closing
- Retail Store Operations
- Superb time management
- Reliable and punctual
- Problem-solving skills
- Verbal/written communication
- Multi-tasking strength
- Service-oriented
Timeline
Server
Waffle House
11.2023 - 06.2024
Dishwasher
Rhythm on Monroe
01.2023 - 07.2023
Sales Representative
Metro by T-Mobile
05.2022 - 01.2023
Courtesy Clerk
Kroger
09.2021 - 01.2022
Sales Associate
ABC Toys
08.2019 - 09.2022
GED -
J.F. Drake State Community And Technical College