Jada Massey
Summary
Accomplished Retail Department Manager at Turner Ace Hardware, adept in organizational and computer skills, enhanced inventory accuracy, and boosted employee morale, leading to increased productivity. Expert in fostering team development and customer satisfaction, demonstrating exceptional interpersonal relations and decision-making capabilities.
Overview
6
6
years of professional experience
Work History
Retail Department Manager
Turner Ace Hardware
Saint Augustine, FL
05.2019 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Improved stock management processes by implementing an accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.
- Boosted employee morale through recognition programs, resulting in increased productivity and overall job satisfaction.
- Established an effective communication channel within the team which led to smoother coordination and task delegation.
Publix Associate
Publix
Saint Augustine, FL
07.2018 - 08.2019
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Maintained customer satisfaction by assisting with carrying out goods.
- Returned unwanted merchandise and retrieved specially requested products.
Education
High School Diploma -
Allen D Nease Senior High School
Ponte Vedra, FL06.2021
Skills
- Delegation and Supervision
- Organization
- Customer Service
- Computer Skills
- Team Leadership
- Interpersonal Relations
- Good Judgment
- Team Development
- Decision-Making
- Staff Training and Development
Timeline
Retail Department Manager
Turner Ace Hardware
05.2019 - Current
Publix Associate
Publix
07.2018 - 08.2019
High School Diploma -
Allen D Nease Senior High School