Jada Riddle-Ledford
Fernandina Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Relationship Banker
Bank Of America
10.2022 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Cultivated strong customer relationships by providing tailored advice and services.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Analyzed customers' financial information to deliver personalized account guidance.
Meat Cutter/Meat Department Manager
Winn Dixie
01.2015 - 10.2022
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Worked closely with employees and customers to effectively manage daily operations and communications.
- Reviewed inventory levels on a daily basis and placed orders for products and merchandise for restocking purposes.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained team members in successful strategies to meet operational and sales targets.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and truly caring.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
Cashier
Winn Dixie
04.2012 - 01.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
Education
Associate of Arts - Business Administration
Florida State College At Jacksonville
Jacksonville, FL08.2024
High School Diploma -
Yulee High School
Yulee, FL05.2013
Skills
- Compliance Requirements
- Delegation and Supervision
- Flexible Work Schedule
- Creative Solutions
- Staff Coaching and Training
- Reading Comprehension
- Client Interactions
- Critical Thinking
- Hard worker
- Time management
- Customer Service-Oriented
- Relationship building and management
- Money Handling
Timeline
Relationship Banker
Bank Of America
10.2022 - Current
Meat Cutter/Meat Department Manager
Winn Dixie
01.2015 - 10.2022
Cashier
Winn Dixie
04.2012 - 01.2015
Associate of Arts - Business Administration
Florida State College At Jacksonville
High School Diploma -
Yulee High School