Ramneet Kaur
Queens,NY
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank Of America
Queens, NY
04.2019 - Current
- Develop and maintain strong client relationships, providing exceptional service and financial advice.
- Resolve client complaints and disputes to maintain satisfaction and loyalty.
- Take ownership of daily and monthly financial center operations.
- Supervise teammates to establish smooth implementation of operational processes and procedures.
- Trained employees to standards by conducting coaching sessions and evaluating comprehension.
- Assessed operational performance to identify areas for improvement for financial center action plans.
Cash Office Associate
TJ Maxx
Queens, NY
08.2015 - 04.2019
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits and corporate cash shipments.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Trained new employees on proper cash routines, procedures, and requirements.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Education
Bachelor of Arts - Economics
Queens College of The City University of New York
Flushing, NY05.2020
Associate of Science - Business Administration
LaGuardia Community College of The City University of New York
Long Island City, NY12.2017
Skills
- Mentoring and Training
- Understanding of operational risks and controls to mitigate risks while optimizing efficiency in banking operations
- Clear and effective communication with clients and colleagues both verbally and in writing
- Efficiently managing workloads and prioritizing tasks to meet deadlines
- Willingness to stay updated on changes in regulations and industry best practices, as well as adapt to evolving compliance requirements
- Deep understanding of banking regulatory and compliance requirements that include:
Bank Secrecy Act (BSA) and Anti-Money Laundering (AML)
Regulations
Know Your Customer (KYC) & Customer Due Diligence (CDD)
Requirements
Consumer Financial Protection Bureau (CFPB) Regulations
Timeline
Relationship Banker
Bank Of America
04.2019 - Current
Cash Office Associate
TJ Maxx
08.2015 - 04.2019
Bachelor of Arts - Economics
Queens College of The City University of New York
Associate of Science - Business Administration
LaGuardia Community College of The City University of New York