Jada Muse
Murfreesboro,TN
Summary
Professional with extensive experience in behavioral health and technical support. Proven ability in critical thinking and time management, leading to enhanced team performance. Focused on fostering collaboration to achieve precise and efficient outcomes.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Behavior Health Technician
Regard Recovery
Murfreesboro, Tennessee
08.2024 - Current
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Performed medication administration and management duties according to established protocols.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Documented patient interactions in compliance with HIPAA requirements.
- Recorded patients' health metrics using thermometers or blood pressure gauges.
- Cultivated relationships with fellow staff members to enhance team collaboration.
- Influenced patients' behavior with interaction, counseling or instruction.
Small Business Owner
Jada's Home Services
Murfreesboro, Tennessee
01.2019 - 07.2024
- Coordinated schedules and appointments for client consultations and service delivery.
- Developed marketing strategies to promote services within the local community.
- Set pricing structures according to market analytics and emerging trends.
- Ensured compliance with applicable laws and regulations while running the business.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Technical Support Coordinator
Verizon Wireless
Murfreesboro, Tennessee
08.2006 - 12.2017
- Coordinated technical support for customers using Verizon Wireless products.
- Documented technical issues and solutions in support database for future reference.
- Resolved escalated customer inquiries in a timely manner.
- Performed root cause analysis to identify underlying causes of technical problems.
- Used remote login tools to assist clients with technical and product questions.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Supported customers with online billing, access, and account issues.
- Stayed abreast of latest software developments to enhance job knowledge.
- Updated customer information and account status in the database following each interaction.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Implemented feedback from customer satisfaction surveys to improve service quality.
Education
High School Diploma -
Henry County High School
Paris, TN05-2000
Skills
- Data visualization techniques
- SQL querying proficiency
- Effective time management
- Collaborative teamwork
- Critical thinking skills
- Data modeling expertise
- Usability testing methods
- Python programming skills
- Technical analysis capabilities
- Predictive analytics strategies
- Web scraping techniques
- Customer service excellence
- HIPAA compliance knowledge
- Patient documentation skills
- Behavioral assessment abilities
- Office 365 management skills
- Root cause analysis techniques
- Data analytics
- Data preprocessing and cleaning
- Artificial intelligence- AI
Certification
- Completed A+ Certification via CompTIA - 2010
- Completed Data Analytics Course via Coursera - 2025
Timeline
Behavior Health Technician
Regard Recovery
08.2024 - Current
Small Business Owner
Jada's Home Services
01.2019 - 07.2024
Technical Support Coordinator
Verizon Wireless
08.2006 - 12.2017
High School Diploma -
Henry County High School
References
References available upon request.