Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jada Oakley

Norcross,GA

Summary

Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.

Overview

3
3
years of professional experience

Work History

Medical Receptionist

CSL Plasma Center
06.2025 - Current
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Supported positive patient experience by offering assistance with filling out health forms.

Front Desk Receptionist

Dave and Busters
04.2024 - Current
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Facilitated smooth communication between departments by accurately relaying messages and information.

Delivery Driver

Amazon
08.2023 - 11.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Fostered strong relationships with customers, leading to increased loyalty and repeat business.

Sales Associate

Hand and Stone Spa
01.2023 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Built relationships with customers to encourage repeat business.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Key Holder Supervisor

Mod Wash
12.2022 - 07.2023
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.

Education

High School Diploma - N/A

Brooklyn Democracy Academy
Brooklyn, NY
08.2018

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Microsoft office
  • Records management
  • Documentation

Timeline

Medical Receptionist

CSL Plasma Center
06.2025 - Current

Front Desk Receptionist

Dave and Busters
04.2024 - Current

Delivery Driver

Amazon
08.2023 - 11.2024

Sales Associate

Hand and Stone Spa
01.2023 - 07.2023

Key Holder Supervisor

Mod Wash
12.2022 - 07.2023

High School Diploma - N/A

Brooklyn Democracy Academy

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