Jada Ogbourne
Chesapeake,VA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
6
6
years of professional experience
Work History
Server
Shiki
Chesapeake , VA
2020.09 - 2022.06
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Checked identification for minimum age for sale of alcoholic beverages.
Server
California Pizza Kitchen
Virginia Beach , VA
2017.02 - 2020.09
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Kept register accurate through correct billing, payment processing and cash management practices.
Cashier
Wendy's
Chesapeake , VA
2016.08 - 2017.02
- Helped customers complete purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Collected and authorized payments of guests.
Education
Bachelor of Science - Finance
Old Dominion University
Norfolk, VAAssociate of Science - Science
Tidewater Community College
Norfolk, VA05.2021
High School Diploma -
Hickory High School
Chesapeake, VA06.2018
Skills
- Customer Service and Rapport
- Order Accuracy and Delivery
- Food and Beverage Service
- Team Player
- High-Volume Dining
- Transactions and Cash Handling
- Cool Under Pressure
- Age Verification
- Able to Lift 30 Pounds
- Menu Memorization and Presentation
- Sales Expertise
- Guest Satisfaction
Timeline
Server
Shiki
2020.09 - 2022.06
Server
California Pizza Kitchen
2017.02 - 2020.09
Cashier
Wendy's
2016.08 - 2017.02
Bachelor of Science - Finance
Old Dominion University
Associate of Science - Science
Tidewater Community College
High School Diploma -
Hickory High School
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