Jada Pitts
Rex,GA
Summary
At Kroger, as an E-Commerce Personal Shopper, enhanced operational efficiency and customer satisfaction through expert order processing and strong client relationship building. Demonstrated professionalism and attention to detail by consistently meeting quality goals, leading to increased return patronage and innovative solutions for e-commerce challenges.
Overview
3
3
years of professional experience
Work History
E-Commerce Personal Shopper
Kroger
101 Fairview Rd, Ellenwood, GA 30294
12.2021 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
- Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
- Answered approximately 10 customer inquiries and requests per week by researching in-store and online offerings to provide accurate answers.
- Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Placed approximately 25 completed orders in labeled, temperature-appropriate storage pending customer pick up per week.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Tracked substitutions and informed customers of changes.
Education
Bachelor of Science - Psychology
Georgia Gwinnett College
Lawrenceville, GA05.2023
Skills
- Online platform navigation
- Order Processing Efficiency
- Product Knowledge Expertise
- Client Relationship Building
- Flexible Schedule
- Physical Stamina
- Attention to Detail
- Decision-Making
- Planning and Organization
- Strong Work Ethic
- Problem-solving abilities
- Professionalism
Coloring, Puzzles, Reading, Painting and Writing
I enjoy reading while listening to music because it assists my imagination. I listen to music with all of my hobbies. I enjoy to headspace music creates.
Timeline
E-Commerce Personal Shopper
Kroger
12.2021 - Current
Bachelor of Science - Psychology
Georgia Gwinnett College