Jada Pitts

Kroger

12.2021 - Current

Consistently met deadlines and quality goals for accuracy and timeliness.
Aided new customers during e-commerce service registration processes to enable return patronage.
Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
Collaborated with team members to develop innovative solutions for common e-commerce challenges, resulting in improved operational efficiency.
Answered approximately 10 customer inquiries and requests per week by researching in-store and online offerings to provide accurate answers.
Assisted customers with returns, exchanges, and refunds as necessary, demonstrating a commitment to outstanding service at all times.
Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
Placed approximately 25 completed orders in labeled, temperature-appropriate storage pending customer pick up per week.
Greeted clients entering store to provide welcoming environment and friendly customer service.
Tracked substitutions and informed customers of changes.

Summary