JADA PRESTAGE
Owens Cross Roads,AL
Summary
Adapt at managing high-stress situations, I enhanced customer loyalty and satisfaction at Foosacklys by resolving conflicts with empathy and critical thinking. Skilled in customer service and data entry, I significantly contributed to retention through active listening and personalized solutions, showcasing my ability to build strong relationships and improve company-customer rapport.Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach.
Overview
5
5
years of professional experience
4048
4048
years of post-secondary education
Work History
Personal Shopper Assistant
Walmart
Huntsville, USA
05.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by providing the consumer with discounts, gift cards.
- Developed rapport with customers through active listening skills, leading to higher retention and satisfied customers.
Education
Vocational Degree - Cosmetology
Alabama School of Nail Technology And Cosmetology
Saraland, ALHigh School Diploma -
Satsuma Highschool
Satsuma, ALSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call experience
- Computer proficiency
Awards
- Awarded leadership Award
- 3.8 GPA
- National Honor Society
- Graduated With Honors
- All Academic Honor Roll
- Ranked in Top of My Class
- National Honor Society Member
Timeline
Personal Shopper Assistant
Walmart
05.2021 - Current
Vocational Degree - Cosmetology
Alabama School of Nail Technology And Cosmetology
High School Diploma -
Satsuma Highschool