Jada Pretty
Columbia,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Title Specialist
South Carolina Department of Motor Vehicles
12.2023 - Current
- Communicated with customers to resolve common title issues.
- Kept up-to-date with state and federal regulations to prevent errors and fraud.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
Customer Service Representative
Teleperformance
06.2023 - 12.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
Sterile Processing Technician
Lexington Medical Center
06.2022 - 11.2022
- Verified and maintained proper documents and records for sterilization.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Picked instruments and supplies for surgeries.
Education
Bachelor of Science - Health Care Management
South University
Columbia, SC06-2025
Skills
- Workflow Optimization
- HIPAA Compliance
- Documentation review
- Scheduling & Calendar Management
- Multichannel Communication (Phone, Email, In-Person)
- Microsoft Office Suite (Word, Excel, Outlook)
- Quality assurance
Timeline
Title Specialist
South Carolina Department of Motor Vehicles
12.2023 - Current
Customer Service Representative
Teleperformance
06.2023 - 12.2023
Sterile Processing Technician
Lexington Medical Center
06.2022 - 11.2022
Bachelor of Science - Health Care Management
South University
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