JADA RHODES
San Antonio,TX
Summary
Proactive Dental Front Office Receptionist with extensive experience in patient scheduling, appointment confirmation, and cash reconciliation with a previous toe in the clinical field as well. Successfully minimized missed appointments and managed patient flow through effective communication and organizational skills. Knowledgeable in insurance claims/pre-authorization processes, patient intake and referrals, and clinical terminology, bringing strong administrative support and a collaborative approach to team dynamics with exceptional adaptability.
Overview
6
6
years of professional experience
Work History
Dental Front Office Receptionist
World Pediatric Dental
05.2022 - Current
- Explained benefits, and outlined pricing details for procedures and services, and collected payments prior to services and remained transparent about estimates being subject to change once billing is completed.
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Transferred from front desk to clinical by expressing interest in Dental Assisting and showing work ethic.
- Assisted Hygienists and the Office Doctor as needed with clinical needs.
- Typed up Medical History/New Patient Intake/explained Treatment Plans for patients whilst being an Assistant for 6 months while extra help was needed.
- Self Taught clinical terminology and listened closely to enter in Patient's Dr.'s notes accurately while assisting chairside.
Lead Medical Receptionist
Retina Specialists of San Antonio, PLLC
05.2020 - 04.2021
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care.
Starbucks Barista
STARBUCKS COFFEE COMPANY
09.2019 - 03.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Materials Specialist
Caterpillar
07.2018 - 07.2019
- Researched new and existing Large Mining Truck Torque Converter and Large A-Frame materials to assess usability for future use.
- Published weekly reports to track production levels, maintenance usage and inventory consumption.
- Trained junior staff on proper handling procedures for hazardous materials, promoting safety awareness throughout the organization.
- Discussed needs with stocking professionals in order to successfully match materials with requirements.
- Continuously sought opportunities for process improvement within the materials team, implementing best practices that led to increased productivity and operational efficiency.
Education
No Degree - Biological Sciences
Arizona State University
Tempe, AZ09-2028
Skills
- Patient Scheduling and appointment confirmation
- Patient Flow Management
- Cash reconciliation
- Document Preparation and Administrative Support
- Adept at multi-line phones
- Medical chart management
- Problem-Solving
- Attention to Detail
- Multitasking
- Team Collaboration and leadership/training
- Phone and Email Etiquette
- Patient documentation and Intake
Timeline
Dental Front Office Receptionist
World Pediatric Dental
05.2022 - Current
Lead Medical Receptionist
Retina Specialists of San Antonio, PLLC
05.2020 - 04.2021
Starbucks Barista
STARBUCKS COFFEE COMPANY
09.2019 - 03.2021
Materials Specialist
Caterpillar
07.2018 - 07.2019
No Degree - Biological Sciences
Arizona State University
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