Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Nelson

Memphis,TN

Summary

Dynamic supervisor with a proven track record at ABB, excelling in team building and analytical thinking. Enhanced customer satisfaction through effective problem-solving and improved workflows, leading to increased productivity. Skilled in training and mentoring, fostering a collaborative environment that drives success and meets organizational goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Supervisor

ABB
05.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Fulfillment Associate/Equipment Operator/Supervisor

Milwaukee Tool
02.2018 - 05.2025
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Assistant Program Director

Support Solutions
06.2015 - 10.2018
  • Assisted program manager with developing budget and schedule.
  • Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
  • Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
  • Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.

Program Manager

Support Solutions
02.2009 - 06.2015
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.

Residential Home Manager

Support Solutions Of Mid-South
06.2007 - 02.2009
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Mentored and coached staff to improve performance and interactions with residents.

Home Manager

SRVS
05.2001 - 06.2007
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Oversaw meal planning and preparation, working closely with dietary staff to accommodate individual needs while promoting healthy eating habits among residents.
  • Maintained a safe and comfortable living environment for residents through rigorous property maintenance and inspections.

Floor Labor/Trainee Upholstery

Sealy Mattress
01.1994 - 05.2000
  • Learned new materials, processes, and programs quickly.
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Attended training courses to build understanding of processes, techniques, and industry.
  • Supported departmental tasks to increase understanding of industry processes.

Education

GED -

Wooddale High School
Memphis, TN
05-1996

Skills

  • Team building
  • Analytical thinking
  • Training and mentoring
  • Conflict resolution
  • Excellent communication

Certification

  • Task Oriented Crisis Prevention and Intervention
  • Detail oriented CPR First Aid
  • CDL valid License - February-April 2017

Timeline

Supervisor

ABB
05.2024 - Current

Fulfillment Associate/Equipment Operator/Supervisor

Milwaukee Tool
02.2018 - 05.2025

Assistant Program Director

Support Solutions
06.2015 - 10.2018

Program Manager

Support Solutions
02.2009 - 06.2015

Residential Home Manager

Support Solutions Of Mid-South
06.2007 - 02.2009

Home Manager

SRVS
05.2001 - 06.2007

Floor Labor/Trainee Upholstery

Sealy Mattress
01.1994 - 05.2000

GED -

Wooddale High School

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