Jada Rodriguez
Jersey City,NJ
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
Wayne, NJ
08.2021 - 06.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
Coffee-shop-worker
Cafelera Coffee Shop.
San Juan, PR
02.2019 - 03.2020
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Boosted sales through upselling techniques and suggesting additional menu items based on customer preferences.
- Prepared beverages consistently by adhering to established recipes and presentation standards.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Collaborated with team members to optimize workflow efficiency, resulting in reduced wait times for customers.
- Assisted in inventory management
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Promoted additional items with beverages, increasing store sales.
- Packaged bagels, muffins and other food items for customer purchase.
Education
High School Diploma -
NJ Youth Corp
Paterson, NJ06.2020
Skills
- Operations Support
- Production Scheduling
- Equipment Troubleshooting
- Production Reporting
Timeline
Shift Leader
Dunkin' Donuts
08.2021 - 06.2023
Coffee-shop-worker
Cafelera Coffee Shop.
02.2019 - 03.2020
High School Diploma -
NJ Youth Corp