Jada Seegars
Jefferson,GA
Summary
Reliable professional with nearly five years worth of experience in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
4
4
years of professional experience
Work History
Team Trainer
Arby's
, GA
08.2022 - Current
- Coordinated recruitment and placement of training program participants.
- Stayed up to date on requirements of all team positions to optimize training.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Assessed trainee competencies, certifying those ready for customer interaction.
- Documented performance, safety and customer service needs to improve operations.
Team Leader
Taco Bell
Oakwood, GA
10.2024 - 12.2024
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Established clear expectations for employees, providing guidance when needed.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Beauty Advisor
Ulta Beauty Inc.
Athens, GA
09.2024 - 11.2024
- Cleaned shelves, counters and tables to maintain organized store.
- Created a positive shopping experience for each customer through effective communication skills.
- Displayed merchandise to present visually appealing arrangements that drive sales.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Finalized purchases and processed payments.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Handled returns and exchanges according to company policies.
Team Leader
Dunkin' Brands
Jefferson , GA
07.2024 - 10.2024
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Established clear expectations for employees, providing guidance when needed.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Cashier
Dairy Queen Grill & Chill
Jefferson , GA
04.2021 - 07.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Welcomed customers, offering assistance to help find store items.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Processed customer payments quickly and returned exact change and receipts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Answered customers' questions and provided information on store procedures or policies.
- Helped with purchases and signed customers up for rewards program.
Education
High School Diploma -
Jefferson High School
Jefferson , GA05-2023
Bachelor of Science - User Experience Design
Western Governors University
Salt Lake City, UTSkills
- Time management
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Strategic planning
- Multitasking and prioritization
- Returns processing
- Cash handling and management
- Customer service excellence
Timeline
Team Leader
Taco Bell
10.2024 - 12.2024
Beauty Advisor
Ulta Beauty Inc.
09.2024 - 11.2024
Team Leader
Dunkin' Brands
07.2024 - 10.2024
Team Trainer
Arby's
08.2022 - Current
Cashier
Dairy Queen Grill & Chill
04.2021 - 07.2022
High School Diploma -
Jefferson High School
Bachelor of Science - User Experience Design
Western Governors University