Jada Shepard

I was responsible for numerous roles such as...

• Provided excellent customer service to ensure satisfaction.
• Greeted customers, answered questions, and recommended specials to increase profits.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Prepared drinks according to standard recipes.
• Took orders from customers accurately and promptly.
• Delivered food orders promptly and courteously.
• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
• Monitored dining room for cleanliness and proper set-up at all times.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Assisted in preparing salads, appetizers, and desserts to speed up food service.
• Assisted in training new servers.
• Followed health safety guidelines when preparing and serving food products.

• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Ensured compliance with safety regulations and company policies.
• Developed a system for tracking inventory and ordering supplies as needed.
• Monitored employee attendance records, timekeeping, and payroll information.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Managed customer service inquiries and complaints promptly.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Implemented quality control measures to uphold company standards.

• Greeted customers and provided exceptional customer service.
• Provided accurate information about products, prices, and services.
• Assisted customers with product selection, sizing, and styling.
• Built relationships with customers to encourage repeat business.
• Maintained up-to-date knowledge of store merchandise and policies.
• Organized stockroom shelves according to size, color, or style.
• Conducted inventories regularly to track stock levels.
• Upsold additional items based on customer interests and needs.
• Answered incoming telephone calls to provide information about the store, products, and services.
• Attended weekly team meetings to review performance goals and objectives.
• Performed cashier duties such as accepting payments, issuing receipts, and counting back change.
• Maintained cleanliness of the store environment, including floors, windows, and displays.