Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jada Smith

Shreveport

Summary

Dedicated Medical Assistant with extensive experience at The Heartbeat Clinic, skilled in EKG administration and patient care. Proven ability to enhance patient satisfaction through compassionate service and effective communication. Proficient in electronic health records and HIPAA compliance, ensuring a safe and organized clinical environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Assistant

The Heartbeat Clinic
05.2025 - 07.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained patient vitals, administered EKGs, and MST
  • Connected patients on a variety of heart monitors- ABM, Holter, Cardia, Cardialogx, ZIOs.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Collected copays, answered inbound phone calls, and updated patient records.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • performed EECP treatments, balance testing, and SIBO testing.

CNA

Five Points At Lake Highlands
10.2024 - 05.2025
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Healthcare Associate

Carnet Health
01.2023 - 04.2024
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Served as an advocate for patient rights, ensuring that their concerns were heard and addressed appropriately.
  • Contributed to a positive work environment by fostering strong relationships among colleagues and promoting open lines of communication.
  • Investigate verbal complaints concerning billing. claims, or services rendered. Escalate complaints about service failures to designated departments for investigation.

Customer Service Representative

Teleperformance USA
05.2021 - 07.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Process refunds and credit card bills
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Cashier

Kroger
01.2019 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Promoted to supervisor of the front end

Education

Diploma - Medical Assistant

Remington College
Dallas, TX
07-2025

Captain Shreve High School
Shreveport, LA
05-2020

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Strong understanding of medical terminology
  • Phlebotomy
  • Electronic health records
  • Electronic medical records
  • BLS

Certification

  • CNA - Certified Nurse Assistant
  • CCMA - Certified Clinical Medical Assistant

Timeline

Medical Assistant

The Heartbeat Clinic
05.2025 - 07.2025

CNA

Five Points At Lake Highlands
10.2024 - 05.2025

Healthcare Associate

Carnet Health
01.2023 - 04.2024

Customer Service Representative

Teleperformance USA
05.2021 - 07.2022

Cashier

Kroger
01.2019 - 12.2020

Diploma - Medical Assistant

Remington College

Captain Shreve High School

Similar Profiles

CREATE PROFILE
Jada Smith