JADA SUFFREN
Greenville,South Carolina
Summary
Experienced Training Supervisor with over 5 years of experience in finance and leadership. Skilled in designing and implementing training programs that boost team performance and enhance customer satisfaction. Strong leadership and communication skills, dedicated to creating positive and productive work environments. Proven ability to mentor and develop employees, ensuring continuous improvement and high-quality service delivery.
Overview
6
6
years of professional experience
Work History
Training Supervisor
American Credit Acceptance
Spartanburg , SC
07.2023 - Current
- Successfully oversaw the management and tracking of metrics at 7 separate vendor locations.
- Developed and implemented training programs for new employees.
- Provided guidance and support to staff in the areas of customer service, sales, and marketing.
- Evaluated effectiveness of existing training programs and recommended changes as needed.
- Prepared budgets for upcoming training events including cost estimates for materials, supplies, travel expenses.
- Cross-trained employees to do other jobs within business, increasing job skills and productivity.
Operations Supervisor
Majorel
01.2022 - 07.2023
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Maintained staff by recruiting, selecting and developing personal growth opportunities.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Branch Manager
Regional Finance
08.2021 - 01.2022
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Monitored financial performance of the branch on a monthly basis.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
Central Account Manager
Regional Finance
03.2021 - 08.2021
- Managed the state of North Carolina in all loan and collection activities
- Adhered to all state and federal lending laws
- Approved loan exceptions for team members while also meeting personal loan volume
- Processes and reviews loan documentation
- Completes month-end reporting
- Signs checks for branch expenses, loans and supply requisitions
- Delegates all collection activity on a daily basis and follows up to ensure completion
Assistant Manager
Regional Finance
09.2020 - 03.2021
- Process credit loan applications and present loan solutions to current and potential customers
- Adhered to all state and federal lending laws
- Receive, track, and post all payments and fees to customer accounts in compliance with Company Policy
- Minimize delinquent debt through calling customers and collecting on past-due accounts
- Maintain office cash with accuracy and proper security.
- Transport money and deposits to and from bank
CS Dispute Support II
Resurgent Capital Services
01.2020 - 09.2020
- Reviewed and investigated consumer complaints related to credit reporting errors.
- Researched consumer disputes, including gathering and analyzing relevant information from various sources.
- Negotiated settlement agreements with creditors in order to resolve consumer disputes.
- Evaluated evidence submitted by consumers in support of their claims.
Expert Hub Supervisor
Samsung Electronics
12.2018 - 01.2020
- Maintained accurate records of employee attendance and performance.
- Developed strategies for improving customer service levels, increasing productivity, and reducing costs.
- Resolved customer complaints in a timely manner while maintaining company standards.
- Created weekly work schedules according to staff availability and workloads.
- Handled personnel hiring, performance evaluations and disciplinary actions.
Customer Service Specialist
Amazon Logistics
01.2018 - 12.2018
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Processed returns, refunds, exchanges according to company policies and procedures.
Education
Bachelor of Science - Elementary Education
Liberty University
12-2025
High School Diploma -
Greer High School
Skills
- Finance
- Leadership Skills
- Staff Development
- Project Management
- Continuous Improvement
- Task Prioritization
- Learning Strategies
- Adaptability and Flexibility
- Excellent Communication
Timeline
Training Supervisor
American Credit Acceptance
07.2023 - Current
Operations Supervisor
Majorel
01.2022 - 07.2023
Branch Manager
Regional Finance
08.2021 - 01.2022
Central Account Manager
Regional Finance
03.2021 - 08.2021
Assistant Manager
Regional Finance
09.2020 - 03.2021
CS Dispute Support II
Resurgent Capital Services
01.2020 - 09.2020
Expert Hub Supervisor
Samsung Electronics
12.2018 - 01.2020
Customer Service Specialist
Amazon Logistics
01.2018 - 12.2018
Bachelor of Science - Elementary Education
Liberty University
High School Diploma -
Greer High School
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