Jada Walsh
Healthcare
Daleville,IN
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Ascension Medical Group
04.2015 - Current
- Provide exceptional customer service to patients, answer questions and address concerns.
- Verify insurance eligibility and coverage for patients.
- Enter patient demographic and insurance data into electronic medical record system.
- Maintained patient records in accordance with HIPAA regulations.
- Take copayments and compiled daily financial records.
- Resolve billing inquiries and disputes in timely fashion.
- Investigate insurance claims denials and appeals.
- Reach out to insurance carriers to obtain prior authorization procedures and surgeries.
Patient Service Representative
IU Health Physicians
07.2014 - 04.2015
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
Child Care /Custodial Worker
White River Club
04.2005 - 06.2014
- Communicated with parents regarding child's behavior, daily activities, and concerns.
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided emotional support and guidance to children during difficult times.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Cleaned facility after closing.
Education
Associate of Applied Science - Health Care Support
Ivy Tech Community College of Indiana
Indianapolis, IN05.2014
Skills
- Billing Issue Resolution and Support
- Patient Care and Confidentiality
- Insurance Verification
- HIPAA Compliance
- Claims Handling and Coverage Verification
- Office Supplies and Inventory
- Punctual and Hardworking
- Office Administration
Timeline
Patient Service Representative
Ascension Medical Group
04.2015 - Current
Patient Service Representative
IU Health Physicians
07.2014 - 04.2015
Child Care /Custodial Worker
White River Club
04.2005 - 06.2014
Associate of Applied Science - Health Care Support
Ivy Tech Community College of Indiana
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