Jada West

Coordinate client move ins into residential care facilities and completing all housing documents and payment request

Collaborate with facility administrators on quarterly check ins with clients to gain insight on facility placement satisfaction

Prepare detailed incident documentation.

Advocate for clients regarding unsatisfactory housing conditions and case noting all interactions

Maintained digital files of client records, conducting regular audits.

• Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
• Participated in clinical supervision to maintain professional development.
• Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
• Collaborated with healthcare providers to drive continuity of care.
• Maintained detailed records of patient progress, documentation of services and case notes.
• Coordinated comprehensive assessments to identify client needs and develop tailored service plans.
• Monitored client progress and adjusted service plans to ensure effective interventions.

• Providing resources and case management to previously unhoused clients. Monthly 1:1 check ins addressing tenants needs and progress.
• Coordinated with landlords to provide updates on operational progress.
• Provide onsite support to tenants by assisting in creating maintenance request, scheduling PEST control and documenting tenant complaints.
• Coordinate RPSS unit viewings, move ins, habitability inspections and facilitating application process while updating Salesforce daily.
• Collaborated with community members to identify needs of clients while addressing barriers and assisting with maintaining housing.
• Coordinated maintenance requests, overseeing timely completion and quality of service provided.
• Resolved tenant disputes professionally and amicably, maintaining good relationships while upholding community standards and policies.
• Organized community events to foster a sense of belonging among residents and promote positive interactions.

• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
• Sourced candidates on job search websites to fill home care aid and CNA positions
• Contacted potential candidates via email and phone
• Operated and maintained applicant tracking and candidate management systems.
• Performed interviews while evaluating strengths and weaknesses of candidates through effective screening processes.

• Contacted various medical facilities hospitals, clinics requesting medical records for healthcare HEDIS audit
• Call center setting working remote from home averaging 60 phone calls per day.
• Kept accurate log of requests for medical information and records.
• Sending correspondence requesting information via fax and regular mail.
• Assisted team leaders by providing status and performance reports.

• Input all patient data regarding claims and prior authorizations into system accurately.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Managed large data projects, including workflow scheduling, data entry and accuracy verification.
• Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
• Working remote from home communicating with team members via chat.

• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
• Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Assisted in administrative duties for office staff including making phone calls, copies and schedules.

• Facilitating home health care for Medicare patients and seniors.
• Assisting 60 patient case load with results in assigning patients ancillary staff to fit their health needs
• Reporting and scheduling daily blood test, UA/CS, PT/ INR, and skilled nurse home visits, while communicating with patients primary physician.
• Responsible for reporting suspected neglect or abuse of seniors by completing Adult Protective Service reports and following up with outcome.
• Ordering of Medicare covered durable medical equipment following patients hospitalization discharge.
• Organized clinical documentation, treatment plans, and referrals.