Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jada White

Daytona Beach

Summary

Professional in healthcare with solid experience in clinical and administrative duties. Experienced with patient care coordination, appointment scheduling, and medical records management. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Medical Assistant

AdventHealth
07.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Receptionist

AdventHealth
07.2023 - Current
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.

Customer Service Representative

Walmart
04.2023 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Medical Receptionist

Halifax Heath
10.2022 - 03.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.

Customer Service Representative

TTEC
07.2021 - 05.2022
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Education

Associate of Arts -

Daytona State College
Daytona Beach, FL
05-2027

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Clinical documentation
  • Data entry
  • Electronic medical records
  • Payment collection
  • Conflict resolution

Accomplishments

  • Graduated from my fast track program through Advent Health to obtain my Medical Assistant certification.
  • Recognized for outstanding dedication to patient care.

Certification

  • CMA - Certified Medical Assistant

Timeline

Medical Assistant

AdventHealth
07.2024 - Current

Medical Receptionist

AdventHealth
07.2023 - Current

Customer Service Representative

Walmart
04.2023 - 07.2023

Medical Receptionist

Halifax Heath
10.2022 - 03.2023

Customer Service Representative

TTEC
07.2021 - 05.2022

Associate of Arts -

Daytona State College

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Jada White