Jada Wilhelmsen
Norwood,MA
Summary
Highly motivated and driven job seeker with strong interpersonal skills eager to take on new responsibilities with several years of experience in customer service.
Overview
3
3
years of professional experience
Work History
Lead Front Desk Coordinator
Dogtopia Of Dedham
05.2023 - 01.2024
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed strong relationships with over 50+ clients through attentive service, resulting in repeat business and positive reviews.
- Conducted thorough intake assessments for new clients, gathering important information on pet temperament, medical history, and preferences.
- Maintained accurate records, ensuring seamless communication between different work areas.
- Interacted with vendors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted in training of new hires within the company.
Server/Hostess
Bambolina
09.2021 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously during peak hours.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or dietary issues.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Host
Finz Seafood And Grill
02.2021 - 08.2021
- Implemented table rotation system for optimal server workload distribution,
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations while effectively managing large parties or events during busy shifts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Communication Studies
Salem State University
Salem, MASkills
- Basic knowledge of Microsoft Office Applications ( Excel, Powerpoint, Word, Teams, etc)
- Familiar with POS Systems
- Telephone & front desk reception
- Filing and record management
- Administrative support
- Customer service excellence
Timeline
Lead Front Desk Coordinator
Dogtopia Of Dedham
05.2023 - 01.2024
Server/Hostess
Bambolina
09.2021 - 03.2023
Host
Finz Seafood And Grill
02.2021 - 08.2021
Communication Studies
Salem State University