JADA WILSON
Atlanta,Ga
Summary
I am 25 years old and within the (almost) 4 years I've worked at Vibrant, I've learned many skills to apply to interactions as well as my personal life, to better support callers.
Offering emotional support and crisis management, Utilizing active listening and problem-solving techniques to address immediate needs. I have a strong understanding of mental health principles and compassionate client care.
I am aware of the overall goal of Mobile Crisis but the ability to provide support that allows the clients to collaborate is extremely important to me. Having a choice in the care we receive makes all the difference.
Overview
8
8
years of professional experience
Work History
Crisis Counselor
Vibrant Emotional Health
New York, NY
05.2024 - Current
- Providing crisis intervention and emotional support to individuals in distress.
- Conducting assessments to determine client needs and appropriate resources.
- Developed and implemented safety plans for clients experiencing crises.
- Collaborated with multidisciplinary teams to enhance service delivery.
Peer Support Specialist
Vibrant Emotional Health
New York, NY
04.2022 - 04.2024
- Provided one-on-one support through chat and telephone interactions, helping individuals navigate mental health challenges effectively.
- Developed and implemented coping strategies tailored to individual client needs.
- Attended monthly meeting to strengthen my understanding of the role and Vibrant's policies.
- Completed trainings to better support callers during difficult interactions.
- Served as a peer for clients, sharing personal experiences of healing, coping and resilience.
AT-RISK STUDENT ADVOCATE
VENTURE ACADEMY
MPLS
01.2020 - 06.2021
- In an effort to re-engage truant students during the COVID-19 pandemic, I served as a student advocate for at-risk teens. My work was to provide a “last line of defense” for students struggling to access their education during distance learning.
- Worked on a 4 person team to provide support to over 40 at-risk teens
- Collaborated with parents and teachers to document, track, and support daily engagement goals
- Increased daily attendance by 60% (on average)
ASSISTANT BEHAVIOR STRATEGIST
VENTURE ACADEMY
MPLS
01.2019 - 01.2020
- As a member of Venture’s “Compass Team” I worked closely with the school’s Dean of Students and Dean of Social Emotional Learning to deliver on-demand behavior support to an average of 80 students daily.
- Escorted students from class to behavior room
- Managed the behavior of student groups
- Communicated proactively with staff, students, and parents
- Provided mentorship, goal-setting, and academic support
SPECIAL EDUCATION PARAPROFESSIONAL
VENTURE ACADEMY
MPLS
01.2018 - 01.2019
- Just months after graduating high school, I began working at an urban charter school serving 99% FRL with over 50% SPED population
- Supported SPED students in gen. Ed. settings
- Tracked and supported IEP goals
- Led small “pull-out” groups to reinforce learning materials
Education
High School Diploma - Performing Arts Institute of Minnesota
PIM Arts Minnesota
Eden Prairie, MN06-2018
Skills
- Inbound call management
- Patient confidentiality
- Crisis handling
- Documentation skills
- Reflective listening
- Deescalation
- Resource navigation
- Suicide prevention
- Safety planning
- Mental health assessment
- Empathy display
- DBT-Informed Behavior Response
Interests
Youth Mentorship, Fashion, Entrepreneurship, Dance, Travel, Modeling, Beauty, Art, Design
Timeline
Crisis Counselor
Vibrant Emotional Health
05.2024 - Current
Peer Support Specialist
Vibrant Emotional Health
04.2022 - 04.2024
AT-RISK STUDENT ADVOCATE
VENTURE ACADEMY
01.2020 - 06.2021
ASSISTANT BEHAVIOR STRATEGIST
VENTURE ACADEMY
01.2019 - 01.2020
SPECIAL EDUCATION PARAPROFESSIONAL
VENTURE ACADEMY
01.2018 - 01.2019
High School Diploma - Performing Arts Institute of Minnesota
PIM Arts Minnesota