Jada Wilson
Solis Mammography
Dallas,TX
6
years of professional experience
Healthcare Professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Work History
Medical Call Center Representative
1 Year 3 Months- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
- Assisted patients with navigating complex healthcare systems by providing guidance on available resources and support services.
Healthcare Call Center Representative
2 Years 1 Month- Improved patient satisfaction by resolving healthcare-related inquiries efficiently, leading to positive feedback.
- Handled high volume of 75 calls daily while providing exceptional service and maintaining composure under pressure.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Ensured accurate patient records through diligent data entry and clear communication with healthcare professionals..
Prior Authorization Specialist
2 Years 9 Months- Conducted audits of patient accounts to ensure accuracy and prevent revenue loss from billing errors.
- Streamlined patient registration process to enhance efficiency and reduce wait times for patients.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professional
- Maintained accurate patient records through diligent data entry and effective communication with healthcare professionals.ss
Education
High School Diploma - High School & College
Skills
HIPAA Compliance Knowledge
Call management
Insurance Verification
Typing proficiency
Patient Account Management
Medical Billing Software
Appointment Scheduling
Data Entry and Analysis
Inbound and Outbound Calling
Call Center Experience
Customer support
Data management
Timeline
Medical Call Center Representative
Solis Mammography
09.2024 - 12.2025Read More
Healthcare Call Center Representative
Children Specialized Hospital
10.2022 - 11.2024Read More
Prior Authorization Specialist
McKesson
11.2019 - 08.2022Read More
Lamar High School
High School Diploma from High School & College
Read More