Jada Wright
Vance,SC
Summary
Diligent and versatile professional with a proven track record in customer service, healthcare advocacy, and warehouse operations. Adept at providing exceptional customer support, resolving inquiries, and ensuring utmost satisfaction. Skilled in advocating for patients' needs and collaborating with healthcare teams. Possessing a strong work ethic, I excel in warehouse management and inventory control. Combining adaptability, communication prowess, and a commitment to excellence, I am eager to contribute my diverse skill set to drive success in any dynamic work environment.
Overview
6
6
years of professional experience
Work History
Warehouse Admin
Argents Express
Ladson, SC
08.2023 - Current
- Prepare inbound and outbound shipments by utilizing 3PL Software System Extensiv daily. Prepares Bill of Lading, packing slips, and labels for LTL/FTL shipments.
- Utilizes WMS OSA software for receiving, picking, packing, shipping, and inventory management.
- Adhere to customer shipping guidelines and the preparation of shipping information and manifest.
- Analyze all Customer Pickup loads are delivering into assigned regions for carriers daily.
- Basic office duties such as printing, scanning, filing and maintaining office cleanliness.
Warehouse Associate
Dockside Logistics
St. George, SC
05.2021 - 07.2023
- Pick, pack, and ship products in an accurate, productive, and safe manner in a fast paced environment
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
- Received deliveries, scanned packages and updated orders in internal database.
- Maintain accuracy of the shipments and the condition of the products.
- Replenish inventory using scanners and sort packages into appropriate destinations to create bulk orders.
Tier 2 Technical Support Specialist
Kelly Connect
Remote
03.2020 - 05.2021
- Demonstrated technical skills in systems management, security, service management, applications and networking and solved complex problems according to established procedures and industry best practices.
- Reviewed software code to Identify and resolve customer issues in software. Met statistical metrics regarding ticket and contact quality, first call resolution, attendance and productivity.
- Created scripts to automate repetitive tasks and to enable faster troubleshooting. Assisted in technical support process refinement to improve customer service and support.
- Organized repair and replacement of PC components and systems.
- Updated and reconfigured existing and new cellphones with current software and operating systems.
Shift Lead
CVS Pharmacy
Manning, SC
08.2018 - 02.2020
- Delegated daily tasks to team members to optimize group productivity.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Education
High School Diploma -
Lake Marion High School And Technology Center
Santee, SC06.2019
Skills
- Data entry
- Database maintenance
- Critical thinker
- Customer Service
- Leadership
- Inbound/Outbound Calling
- WMS/3PL
- Manufacturing
- Technology Savvy
- Troubleshooting
- Routing Lab Results
- Medical Insurance
- HIPAA Compliance
- Appointment Scheduling
Timeline
Warehouse Admin
Argents Express
08.2023 - Current
Warehouse Associate
Dockside Logistics
05.2021 - 07.2023
Tier 2 Technical Support Specialist
Kelly Connect
03.2020 - 05.2021
Shift Lead
CVS Pharmacy
08.2018 - 02.2020
High School Diploma -
Lake Marion High School And Technology Center