Overview
Work History
Education
Skills
Timeline
Intern

Jadah Coleman

Business Office Associate
Palmetto,GA

Overview

5
5
years of professional experience

Work History

Business Office Associate

The Riverside Epicenter
Austell, GA
03.2022 - Current
  • Direct clients and guests to correct departments, rooms and staff members.
  • Oversee office inventory by restocking supplies and submitting purchase orders.
  • Sorted incoming packages and delivered to appropriate employees or departments.
  • Organized paper filing system to maintain accurate and important records.
  • File and pull invoices from vendors files
  • Organized and stored away old files in boxes
  • Maintained positive working relationship with fellow staff and management.
  • Provide office supplies for different departments inventory.
  • Complete a monthly report for the some of the companies departmental debit card and credit card transactions
  • Order approved requested items through our P.O. system.
  • Send emails when needed.

Entertainment Supervisor

The Riverside EpiCenter
Austell, GA
06.2019 - Current
  • Helped recruit, hire and train department employees.
  • Initiated creative ideas
  • Sought out opportunities to improve service levels and corrected any problems
  • Managed supply inventory for team and order new supplies when needed
  • Settle disputes and help solve other customer concerns.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Operate cash register or POS system to receive payment by cash and credit card.
  • Respond to questions, complaints and conflicts quickly and thoroughly.
  • Host private parties and make signage every event to effectively communicate to outside customers
  • Effectively communicate with team members to make certain we are always on the same page
  • On our busiest days I make a plan to help the workday easier for the team.
  • As a party host I call and send out emails to the clients to go over questions, concerns or event details before their event date.
  • Open and close out register before and after shift

Retail Sales Associate

Victoria's Secret & PINK
Douglasville, GA
10.2020 - 08.2021
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Operated cash register or POS system to receive payment by cash, check and credit card.

Team Member

Planet Smoothie
Fairburn, GA
05.2018 - 01.2020
  • Cleaned blenders, mopped and swept floors and stocked coolers.
  • Trained new team members in applicable job duties and practices.
  • Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.

Education

Esthetician -

Elaine Sterling Institute
Buckhead, GA
05.2021

High School Diploma -

Arlington Christian School
Fairburn, GA
05.2017

Some College (No Degree) - General Business

West Georgia Technical College
Douglasville, GA

Skills

  • Reliable & Trustworthy
  • Supervision & Leadership
  • Critical Thinking
  • Organizational Skills
  • Good Work Ethic
  • Flexible Schedule
  • People Skills
  • Team Building
  • Microsoft Office
  • Problem Resolution
  • Customer Service
  • Training & Development
  • Friendly, Positive Attitude
  • Active Listening
  • Planning & Organizing
  • Inbound and Outbound Calling
  • Verbal and Written Communication
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Cash Handling
  • Upselling Techniques
  • Party Decorating and Supplies

Timeline

Business Office Associate

The Riverside Epicenter
03.2022 - Current

Retail Sales Associate

Victoria's Secret & PINK
10.2020 - 08.2021

Entertainment Supervisor

The Riverside EpiCenter
06.2019 - Current

Team Member

Planet Smoothie
05.2018 - 01.2020

Esthetician -

Elaine Sterling Institute

High School Diploma -

Arlington Christian School

Some College (No Degree) - General Business

West Georgia Technical College

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Jadah ColemanBusiness Office Associate