Jadah Coleman
Business Office Associate
Palmetto,GA
Overview
5
5
years of professional experience
Work History
Business Office Associate
The Riverside Epicenter
Austell, GA
03.2022 - Current
- Direct clients and guests to correct departments, rooms and staff members.
- Oversee office inventory by restocking supplies and submitting purchase orders.
- Sorted incoming packages and delivered to appropriate employees or departments.
- Organized paper filing system to maintain accurate and important records.
- File and pull invoices from vendors files
- Organized and stored away old files in boxes
- Maintained positive working relationship with fellow staff and management.
- Provide office supplies for different departments inventory.
- Complete a monthly report for the some of the companies departmental debit card and credit card transactions
- Order approved requested items through our P.O. system.
- Send emails when needed.
Entertainment Supervisor
The Riverside EpiCenter
Austell, GA
06.2019 - Current
- Helped recruit, hire and train department employees.
- Initiated creative ideas
- Sought out opportunities to improve service levels and corrected any problems
- Managed supply inventory for team and order new supplies when needed
- Settle disputes and help solve other customer concerns.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Operate cash register or POS system to receive payment by cash and credit card.
- Respond to questions, complaints and conflicts quickly and thoroughly.
- Host private parties and make signage every event to effectively communicate to outside customers
- Effectively communicate with team members to make certain we are always on the same page
- On our busiest days I make a plan to help the workday easier for the team.
- As a party host I call and send out emails to the clients to go over questions, concerns or event details before their event date.
- Open and close out register before and after shift
Retail Sales Associate
Victoria's Secret & PINK
Douglasville, GA
10.2020 - 08.2021
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Team Member
Planet Smoothie
Fairburn, GA
05.2018 - 01.2020
- Cleaned blenders, mopped and swept floors and stocked coolers.
- Trained new team members in applicable job duties and practices.
- Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Education
Esthetician -
Elaine Sterling Institute
Buckhead, GA05.2021
High School Diploma -
Arlington Christian School
Fairburn, GA05.2017
Some College (No Degree) - General Business
West Georgia Technical College
Douglasville, GASkills
- Reliable & Trustworthy
- Supervision & Leadership
- Critical Thinking
- Organizational Skills
- Good Work Ethic
- Flexible Schedule
- People Skills
- Team Building
- Microsoft Office
- Problem Resolution
- Customer Service
- Training & Development
- Friendly, Positive Attitude
- Active Listening
- Planning & Organizing
- Inbound and Outbound Calling
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Cash Handling
- Upselling Techniques
- Party Decorating and Supplies
Timeline
Business Office Associate
The Riverside Epicenter
03.2022 - Current
Retail Sales Associate
Victoria's Secret & PINK
10.2020 - 08.2021
Entertainment Supervisor
The Riverside EpiCenter
06.2019 - Current
Team Member
Planet Smoothie
05.2018 - 01.2020
Esthetician -
Elaine Sterling Institute
High School Diploma -
Arlington Christian School
Some College (No Degree) - General Business
West Georgia Technical College