Summary
Work History
Education
Skills
CAREER HIGHLIGHTS
Timeline
Generic

Jadai Stevenson-Damon

Rural Hall,NC

Summary

Detail-oriented Business Administration graduate pursuing a Master of Healthcare Administration, with over 5 years of experience in healthcare and retail operations. Skilled in workflow coordination, documentation accuracy, and issue resolution, fostering effective communication with patients and internal teams. Strong organizational capabilities enhance administrative coordination and drive operational efficiency.

Work History

Patient Registration Specialist

Novant Health
  • Coordinated patient registration activities in high-volume healthcare environment, ensuring accuracy and timely service delivery.
  • Communicate with patients and clinical teams to gather, verify, and document demographic, insurance, and financial information.
  • Managed multiple workflow requirements simultaneously, identifying issues and resolving registration barriers to maintain accurate records.
  • Explained registration and billing processes clearly, enhancing customer experiences and facilitating effective issue resolution.
  • Maintain HIPAA and privacy standards while handling sensitive information.

Shift Leader / Back-Up Mod

Ross Dress For Less
  • Led daily sales floor operations, prioritized tasks, supported staffing needs, and ensured accountability in a fast-paced environment.
  • Trained and coached team members on sales techniques, product knowledge, customer service, and company procedures.
  • Coordinated inventory, visual merchandising, and stockroom activities to enhance operational efficiency and achieve business goals.
  • Resolved customer concerns and operational issues professionally while maintaining service standards.
  • Adapted quickly to changing priorities and high-volume periods, maintaining team focus on deadlines and performance expectations.

Package Handler

FedEx
  • Executed time-sensitive package handling activities, ensuring timely delivery while maintaining accuracy.
  • Collaborated with the team to streamline processes, enabling completion of daily operational goals efficiently.
  • Adapted to changing workflow demands and followed established safety and operating procedures.

Sales Associate

Walmart
  • Communicated product information, recommended solutions, and supported customer needs throughout the sales process.
  • Delivered front-line customer service in high-volume environment, fostering customer relationships that encouraged repeat business.
  • Managed multiple customer requests and orders with precision, ensuring timely fulfillment and high attention to detail.
  • Collaborated with team members to uphold service standards during peak demand, enhancing customer experience.

Education

Bachelor of Business Administration - Management

Winston-Salem State University

High School Diploma -

Parkland Magnet High School

Master of Healthcare Administration (MHA) -

Winston-Salem State University
09-2026

Skills

  • Healthcare operations
  • HIPAA compliance
  • Customer management
  • Data accuracy
  • Operational assistance
  • Administrative coordination
  • Issue resolution
  • Process improvement
  • Time management
  • Microsoft Office proficiency
  • Leadership coaching
  • Stakeholder communication

CAREER HIGHLIGHTS

  • Pursuing Master of Healthcare Administration to advance into healthcare leadership and administrative roles.
  • 5+ years of customer service and customer-facing operations experience.
  • Leadership experience as Shift Leader / Back-Up Manager with responsibility for team support, training, and daily operations.
  • Strong foundation in business operations, organizational decision-making, and healthcare coordination.

Timeline

Patient Registration Specialist

Novant Health

Shift Leader / Back-Up Mod

Ross Dress For Less

Package Handler

FedEx

Sales Associate

Walmart

Bachelor of Business Administration - Management

Winston-Salem State University

High School Diploma -

Parkland Magnet High School

Master of Healthcare Administration (MHA) -

Winston-Salem State University

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Jadai Stevenson-Damon