Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
References
Timeline
Generic
Jada "Jay" Boenzi

Jada "Jay" Boenzi

Islip Terrace,NY

Summary

Organized and dependable young professional, proven to be successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Service Provider Specialist II

Vixxo
01.2023 - 07.2023
  • Walked through contracts with prospect service providers, ensuring high levels of satisfaction and loyalty.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Creating and managing SOPs
  • Developed and updated tracking spreadsheets for process monitoring and reporting.

Service Provider Specialist I

Vixxo
10.2022 - 01.2023
  • Within this role I was responsible for handling incoming IT requests, service provider concerns & questions, as well as managing ticket triage to multiple departments.
  • Optimized service provider experience by delivering superior services and effectively troubleshooting app issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Sourcing Specialist

Vixxo
07.2021 - 10.2022
  • In this role I handled sourcing efforts to find service providers all over the US and Canada for various lines of service
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • I was extremely lucky to be able to train an international team in the Philippines to take over my role when I was promoted.

Assistant Manager

Dogs 24/7
04.2021 - 06.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Overnight/Evening Shift Supervisor

Dogs 24/7
01.2011 - 04.2011
  • Working overnights can be difficult, difficult as it is it provided me a new look on team work and managing my time.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Implemented policies and standard operating procedures for continuous improvement.

Kennel Technician

Dogs 24/7
08.2010 - 01.2011
  • Cleaned and maintained play areas for optimized hygiene, including cages, runs and yards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

Education

GED -

East Valley Institute of Technology
Mesa, AZ
06.2017

Certified Clinical Medical Assistant -

East Valley Institute of Technology
01.2017

Skills

  • Leadership
  • Adaptability
  • Customer Service
  • Interpersonal Communication Skills
  • Highly Organized
  • Data Entry
  • Idea Development and Brainstorming
  • Quantitative Skills
  • Industry Knowledge

Hobbies and Interests

  • Discovering new music
  • Gardening
  • Watching new movies
  • Writing short stories & poems

Languages

English
Native or Bilingual

References

References available upon request

Timeline

Service Provider Specialist II

Vixxo
01.2023 - 07.2023

Service Provider Specialist I

Vixxo
10.2022 - 01.2023

Sourcing Specialist

Vixxo
07.2021 - 10.2022

Assistant Manager

Dogs 24/7
04.2021 - 06.2021

Overnight/Evening Shift Supervisor

Dogs 24/7
01.2011 - 04.2011

Kennel Technician

Dogs 24/7
08.2010 - 01.2011

GED -

East Valley Institute of Technology

Certified Clinical Medical Assistant -

East Valley Institute of Technology

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Jada "Jay" Boenzi