Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jadalyse Diaz

Orlando,FL

Summary

Customer-focused professional with 5+ years of experience in customer service, sales support, and client relations. Experienced in CRM systems, lead follow-up, appointment scheduling, problem-solving, and high-volume customer communication. Bilingual in English and Spanish with a strong record of building positive customer relationships and supporting team goals.

Overview

1
1
Certification
6
6
years of professional experience

Work History

BDC Agent/Social Media

Vip Auto Enterprise
Orlando, FL, FL
03.2026 - Current
  • Created and published engaging automotive content across Instagram, Facebook, and TikTok, enhancing brand awareness and promoting dealership specials.
  • Assisted with social media content planning, captions, promotional posts, and customer engagement.
  • Responded to social media inquiries, converting online engagement into potential sales leads and dealership appointments.
  • Managed inbound and outbound customer communications through phone, email, and online platforms while generating and following up with sales leads.
  • Scheduled customer appointments and maintained accurate lead information using CRM software.
  • Educated customers on available vehicles, promotions, services, and dealership offerings.
  • Built positive customer relationships through consistent follow-up, communication, and personalized service.
  • Collaborated with sales team to promote inventory and special offers, driving engagement across digital platforms.

BDC Agent

Orlando INFINITI
01.2025 - 03.2026
  • Managed inbound and outbound customer communications through phone, email, and online platforms.
  • Collaborated with sales teams to streamline lead conversion and maximize appointment opportunities.
  • Scheduled sales appointments and maintained accurate customer information using CRM software.
  • Followed up on sales leads and marketing campaigns to increase customer engagement.
  • Maintained consistent follow-up with prospective customers, facilitating progression through the sales process.
  • Educated customers on vehicle options, promotions, and dealership services.

Brand Associate

Old Navy
04.2021 - 12.2023
  • Guided customers in product selection, delivering personalized service to enhance shopping experience.
  • Displayed products and promotions to boost customer engagement and drive sales.
  • Organized inventory and optimized product placement to improve store presentation.
  • Supported inventory organization and product placement.

Education

CMA - Medical Assistant

Concorde Career College
Orlando, FL
08.2026 - 10.2026

High School Diploma -

Cypress Creek High School
Orlando, FL

Skills

  • Appointment Scheduling
  • Inbound & Outbound Calls
  • Sales Support
  • Customer Retention
  • Conflict Resolution
  • Problem Solving
  • Data Entry
  • Microsoft Office
  • Performance Tracking
  • Cash Handling
  • Team Collaboration
  • Bilingual: English & Spanish

Certification

  • CPR certification 2025

Timeline

CMA - Medical Assistant

Concorde Career College
08.2026 - 10.2026

BDC Agent/Social Media

Vip Auto Enterprise
03.2026 - Current

BDC Agent

Orlando INFINITI
01.2025 - 03.2026

Brand Associate

Old Navy
04.2021 - 12.2023

High School Diploma -

Cypress Creek High School
Jadalyse Diaz