Summary
Overview
Work History
Education
Skills
Timeline
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Jalloyd Davis

Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative Agent

Pest SOS
02.2023 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Built rapport with clients through active listening, empathy, and understanding of their individual needs.
  • Updated account information to maintain customer records.
  • Processed customer service orders promptly to increase customer satisfaction.

Teacher

KIPP Charter Schools
08.2019 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.

Education

Bachelor of Science - Criminal Justice

University of Houston-Downtown
Houston, TX
12.2015

Skills

  • Customer Focus
  • Call center experience
  • Building rapport
  • Live chat support

Timeline

Customer Service Representative Agent

Pest SOS
02.2023 - Current

Teacher

KIPP Charter Schools
08.2019 - Current

Bachelor of Science - Criminal Justice

University of Houston-Downtown

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Jalloyd Davis